Yasmeen Mitchell
Administrative and Customer Service Professional
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About
Professional, detail-oriented administrative and customer service professional with 8+ years of experience supporting front desk operations, office administration, scheduling, sales, customer relations, and recordkeeping. Skilled at managing multiple priorities while delivering exceptional service in fast-paced environments. Known for professionalism, strong communication, organization, and reliability.
Experience
Front Desk Sales & Administrative Associate at StretchLab (2026-06 – Present)
- Manage front desk operations, scheduling, multi-line phones, email correspondence, and client records.
- Support membership sales by educating prospective members, following up on leads, and building strong client relationships.
- Process payments, maintain confidential information, and coordinate daily studio operations.
- Deliver exceptional customer service while ensuring an organized and welcoming environment.
Licensed Massage Therapist at BWS Massage Concierge (2024-02 – Present)
- Provide therapeutic massage services while maintaining accurate client records and appointment schedules.
- Deliver professional customer service and ensure compliance with privacy and documentation standards.
Key Holder / Front Desk Associate at Spavia Day Spa (2024-03 – 2024-07)
- Managed guest check-in, appointment scheduling, high-volume phones, and front desk operations.
- Maintained customer records and supported daily administrative functions.
Residential Aide at AIDS Resource Foundation for Children (2022-11 – 2024-03)
- Maintained confidential records, prepared reports, coordinated appointments, and supported daily operations.
Administrative Assistant at WashingtonBayGroup1 LLC (2017-06 – 2022-10)
- Managed QuickBooks, scheduling, billing support, tenant communications, recordkeeping, and office administration.
- Coordinated correspondence with vendors, inspectors, and tenants while maintaining organized business records.
Education
Massage Therapy Program – American Institute
Business Administration & Creative Writing Coursework – Bloomfield College
