Ankit Kala

Results-driven hospitality professional with over 10 years of experience in luxury cruise lines, fine dining, and award-winning upscale restaurants. Currently serving at Claudie Miami, providing world-class service in one of Miami's premier fine dining environments. Expertise in delivering personalized guest experiences, maximizing sales through sophisticated upselling techniques, and maintaining impeccable fine dining standards under pressure.

Strong knowledge of premium wines, cocktails, food pairing, and luxury service etiquette. A dependable team player with a proven ability to create lasting guest relationships, enhance restaurant revenue, and consistently deliver exceptional hospitality in high-volume, luxury settings.

Server at Claudie Restaurant (2026-05 – Present)

• Delivered exceptional fine dining service while maintaining the highest standards of hospitality.
• Provided detailed knowledge of food menus, daily specials, wine, cocktails, and beverage pairings to enhance the guest experience.
• Guided guests through menu selections and accommodated dietary restrictions and special requests.
• Maintained multiple tables efficiently while ensuring personalized, attentive, and professional service.
• Coordinated closely with kitchen, bar, food runners, and management to ensure smooth and timely service.
• Ensured accurate order entry, food presentation, and quality control before serving guests.
• Upsold premium wines, signature cocktails, chef specials, and desserts to increase guest satisfaction and sales.
• Handled VIP guests with professionalism, discretion, and personalized attention.
• Maintained immaculate table settings, dining room cleanliness, and compliance with fine dining service standards.
• Resolved guest concerns promptly to ensure a memorable dining experience.
• Assisted in opening and closing duties, including station setup, inventory checks, and side work.
• Worked effectively in a fast-paced, high-volume luxury dining environment while maintaining exceptional service standards.
• Deliver polished, attentive service in a high-volume environment with a focus on guest satisfaction and repeat business.
• Consistently increase check averages through confident recommendations of cocktails, wine, and premium menu items.
• Manage multiple tables while maintaining strong attention to timing, presentation, and detail.
• Build guest rapport quickly, contributing to higher tips and return visits.
• Coordinate seamlessly with kitchen and bar to ensure smooth service execution.

Server at Violi (2025-11 – 2026-05)

• Deliver polished, attentive service in a high-volume environment with a focus on guest satisfaction and repeat business.
• Consistently increase check averages through confident recommendations of cocktails, wine, and premium menu items.
• Manage multiple tables while maintaining strong attention to timing, presentation, and detail.
• Build guest rapport quickly, contributing to higher tips and return visits.
• Coordinate seamlessly with kitchen and bar to ensure smooth service execution.

Server (breakfast) at Belly Bliss Cafe (2025-11 – 2026-04)

• Delivered fast, friendly service in a high-turnover breakfast environment.
• Managed large sections efficiently during peak hours while maintaining service quality.
• Increased revenue through upselling coffee upgrades, add-ons, and specials.
• Built relationships with regular guests, improving loyalty.
• Operated POS terminals to input orders, split bills, and calculate totals.

Server at Estia Restaurant (2025-07 – 2025-11)

• Provided refined, professional service in a fine dining Greek/Mediterranean concept.
• Delivered detailed menu and wine presentations, enhancing guest experience and driving sales.
• Maintained strong per-guest averages through upselling and pairing suggestions.
• Executed proper service sequence, timing, and table management under pressure.
• Resolved guest concerns efficiently, ensuring a seamless dining experience.

Server at The Med (2023-11 – 2025-07)

A server. I am responsible for providing service and ensuring that guests have a pleasing experience from the moment they are seated until they leave.

• My key responsibilities include taking accurate orders, delivering food and beverage promptly, and caring for guests throughout the meal.
• I handle complaints, answer questions, and spell when appropriate.
• Provided exceptional dining experiences, enhancing customer satisfaction.
• Managed completing high priority tasks.

Server at 21 Spices By Chef Asif

• Provided exceptional dining experiences, enhancing customer satisfaction.
• Managed completing high priority tasks.

F&B Management Trainee at Nemacolin Resort

• Managed staff hiring, training, scheduling, and performance evaluations.
• Maintained health standards and managed entry.
• Handled complaints promptly.
• Monitored sales and compliance with health regulations.

F&B Supervisor at Genting World Dream Cruise Lines

• Supervised service operations in a luxury, high-volume international environment.
• Delivered premium guest experiences to diverse global clientele.
• Trained team members and ensured consistency in service standards.
• Managed service flow, timing, and guest satisfaction at scale.

F&B Team Leader at 21 Gun Salute Fine Dining Restaurant

Bachelor Of Science in Hospitality Management – Institute Of Hotel Management