Anna Licznerski

Coordinated 1,000+ client relocations annually, specializing in military household goods (HHG) shipments and high-value residential projects, ensuring compliance, on-time execution, and exceptional customer satisfaction. Served as the primary liaison between clients, Transportation Service Providers (TSPs), move managers, vendors, and operations teams, ensuring seamless execution of domestic and international military household goods shipments. Registered and managed shipments in Mover Suite and Sirva systems, maintaining accurate documentation and compliance with military move requirements and service-level agreements.

Project Manager – Military moves Coordinator | Commercial Account Service Coordinator - First Class Moving Systems - Tampa, FL

(2018-01)

• Coordinated 1,000+ client relocations annually, specializing in military household goods (HHG) shipments and high-value residential projects, ensuring compliance, on-time execution, and exceptional customer satisfaction.
• Served as the primary liaison between clients, Transportation Service Providers (TSPs), move managers, vendors, and operations teams, ensuring seamless execution of domestic and international military household goods shipments.
• Registered and managed shipments in Mover Suite and Sirva systems, maintaining accurate documentation and compliance with military move requirements and service-level agreements.
• Conducted pre-move surveys with 95% accuracy while consistently meeting required timelines, ensuring proper shipment planning, weight estimations, and customer satisfaction.
• Developed and maintained strong relationships with move managers, military coordinators, and agent networks, generating a consistent flow of shipment opportunities and strengthening operational partnerships.
• Ensured strict adherence to Department of Defense (DoD) and military relocation procedures, maintaining compliance with all required documentation, quality standards, and performance metrics.
• Designed and led internal SOP and military move process training programs, increasing onboarding success rates and improving team efficiency by 25%.
• Analyzed customer feedback, shipment trends, and operational performance data to identify process improvements, enhance service delivery, and support client communication strategies.
• Maintained a documentation error rate below 1% across contracts, billing, shipment records, and logistics documentation, building trust with military families, government stakeholders, and high-profile clientele

Owner / Licensed Community Association Manager (CAM) - Diamond Coast Properties LLC - Palm Harbor, FL

(2024-06)

• Founded and operate a licensed property management company, coordinating complex projects, vendor schedules, client communications, and operational processes while maintaining high service standards.
• Manage day-to-day operations for a residential community, overseeing timelines, service delivery, documentation, and compliance requirements to ensure efficient and uninterrupted operations.
• Coordinate multiple vendors, contractors, legal professionals, insurance providers, and financial partners, ensuring projects are completed on schedule, within budget, and according to established requirements.
• Develop and maintain detailed records, contracts, reports, and compliance documentation while ensuring accuracy, organization, and timely completion of administrative tasks.
• Serve as the primary point of contact between residents, board members, vendors, and service providers, resolving issues efficiently and maintaining strong client relationships through proactive communication.
• Plan and coordinate meetings, project schedules, inspections, and community initiatives, balancing multiple priorities while meeting critical deadlines.
• Oversee maintenance operations and capital improvement projects, managing logistics, vendor performance, scheduling, and quality control from project initiation through completion.
• Ensure compliance with regulatory requirements, governing documents, and licensing standards while maintaining meticulous documentation and operational accountability.
• Leverage strong organizational, customer service, and problem-solving skills to manage high-volume requests, coordinate moving parts across multiple stakeholders, and deliver exceptional client experiences.

Bachelor of Science - Marketing - Warsaw University (2002-01)