Caregiver Coordinator - Senior Helpers - Saint Petersburg, FL
(2026-04)
- Assisting clients and their families with finding caregivers to meet their needs
- Deescalating disgruntled clients and caregivers alike
- Adjusting schedule days/times to suit the needs of the clients
- Providing a listening ear to both caregivers and clients
Mental Health Technician - Windmoor Healthcare - Clearwater, FL
(2025-01 - 2026-04)
- Facilitating patient psychoeducational groups
- Overseeing patient meals and smoke breaks
- Documenting patient participation in treatment
- Monitoring patient locations on iPad
- Mediating interactions between patients or between patients and staff
- Implementing adherence to hospital policies and procedures
- Providing staff with updates in patient behavior
- Assisting with discharge process
- Making certain patients do not have items that they could use to hurt themselves or others
- Keeping units of hospital neat and tidy
- Providing patients with occasional 1:1 care
- Deescalating patients who may be experiencing negative emotions
- Training new employees
- Taking vital signs
Remote Scheduler - Lincare Holdings Inc. - Clearwater, FL
(2023-04 - 2025-04)
- Taking inbound calls from and placing outbound calls to patients receiving medical equipment orders
- Triaging medical equipment orders
- Advocating for patient care by placing calls to local Lincare centers all across the United States
- Helping patients establish HIPAA contacts
- Sending patients electronic documents to complete via DocuSign
- Texting patients virtual mask fittings for CPAP masks
- Scheduling virtual appointments for patients with respiratory therapists through Bookings and Teams
- Deescalating disgruntled patients
- Tracking medical equipment orders
- Training new employees
Customer Service Representative - 24-7 Intouch - Clearwater, FL
(2019-09 - 2023-04)
- Answering inbound calls from customers
- Taking up to three live chats simultaneously
- Deescalating disgruntled customers and transferring them to the appropriate queue
- Writing professional emails to customers regarding refunds
- Assisting customers with finding the items they desire
- Processing orders, exchanges, returns, and refunds
- Interviewing perspective hires
- Assisting employees around the globe over the phone with store-related issues
- Training new employees
- Conducting Quality Assurance assessments on live chats and live calls
- Interacting with customers on social media platforms including Instagram, Twitter, and Facebook
- Managing a personal team of employees of up to 15 people
- Conducting twice-a-week coachings with employees under me via Zoom
Live-in House Nanny/Housekeeper - Private Family Home - Florida
(2009-10 - 2019-07)
- Buying groceries and preparing meals
- Assisting with homework
- Chaperoning play dates
- Taking children to doctor and dentist appointments
- Taking children to and from school
- Potty training
- Changing diapers
- Preparing bottles
- Overnight care
- Laundry
- Keeping house clean
