Mandy Robinson

Assisting clients and their families with finding caregivers to meet their needs Deescalating disgruntled clients and caregivers alike Adjusting schedule days/times to suit the needs of the clients

Caregiver Coordinator - Senior Helpers - Saint Petersburg, FL

(2026-04)

• Assisting clients and their families with finding caregivers to meet their needs
• Deescalating disgruntled clients and caregivers alike
• Adjusting schedule days/times to suit the needs of the clients
• Providing a listening ear to both caregivers and clients

Mental Health Technician - Windmoor Healthcare - Clearwater, FL

(2025-01 - 2026-04)

• Facilitating patient psychoeducational groups
• Overseeing patient meals and smoke breaks
• Documenting patient participation in treatment
• Monitoring patient locations on iPad
• Mediating interactions between patients or between patients and staff
• Implementing adherence to hospital policies and procedures
• Providing staff with updates in patient behavior
• Assisting with discharge process
• Making certain patients do not have items that they could use to hurt themselves or others
• Keeping units of hospital neat and tidy
• Providing patients with occasional 1:1 care
• Deescalating patients who may be experiencing negative emotions
• Training new employees
• Taking vital signs

Remote Scheduler - Lincare Holdings Inc. - Clearwater, FL

(2023-04 - 2025-04)

• Taking inbound calls from and placing outbound calls to patients receiving medical equipment orders
• Triaging medical equipment orders
• Advocating for patient care by placing calls to local Lincare centers all across the United States
• Helping patients establish HIPAA contacts
• Sending patients electronic documents to complete via DocuSign
• Texting patients virtual mask fittings for CPAP masks
• Scheduling virtual appointments for patients with respiratory therapists through Bookings and Teams
• Deescalating disgruntled patients
• Tracking medical equipment orders
• Training new employees

Customer Service Representative - 24-7 Intouch - Clearwater, FL

(2019-09 - 2023-04)

• Answering inbound calls from customers
• Taking up to three live chats simultaneously
• Deescalating disgruntled customers and transferring them to the appropriate queue
• Writing professional emails to customers regarding refunds
• Assisting customers with finding the items they desire
• Processing orders, exchanges, returns, and refunds
• Interviewing perspective hires
• Assisting employees around the globe over the phone with store-related issues
• Training new employees
• Conducting Quality Assurance assessments on live chats and live calls
• Interacting with customers on social media platforms including Instagram, Twitter, and Facebook
• Managing a personal team of employees of up to 15 people
• Conducting twice-a-week coachings with employees under me via Zoom

Live-in House Nanny/Housekeeper - Private Family Home - Florida

(2009-10 - 2019-07)

• Buying groceries and preparing meals
• Assisting with homework
• Chaperoning play dates
• Taking children to doctor and dentist appointments
• Taking children to and from school
• Potty training
• Changing diapers
• Preparing bottles
• Overnight care
• Laundry
• Keeping house clean

Associate's degree - Literature - St. Petersburg College