Anna Mayhugh

Operations and Program Leader with 15+ years of experience delivering mission-critical operational performance, large-scale system implementations, and workforce transformation across complex, multi-site environments. Proven ability to lead cross-functional teams, optimize supply chain and production systems, and execute high-impact initiatives with speed, precision, and minimal disruption. Demonstrated success leading enterprise system conversion (AS400 to SAP) on an accelerated 4-week timeline, integrating acquired operations, and driving measurable business outcomes including workforce retention improvement from 17% to 100% and reduction of lost business from 18% to 4%.

Six Sigma Green

Belt and Plant Manager Certified leader with expertise in operational strategy, risk mitigation, compliance, and continuous improvement. Recognized for building high-performing teams, strengthening operational resilience, and aligning people, processes, and systems to support scalable, high-reliability operations.

Service Supervisor (Operations & Program Leader) - Cintas Corporation

(2023-01)

• Directed field operations and team performance, ensuring service, safety, and operational standards
• Reduced lost business from 18% to 4%
• Increased workforce retention from 17% to 100%
• Led contract execution and renewals
• Managed inventory strategy and demand forecasting
• Ensured DOT and safety compliance
• Delivered leadership training programs
• Drove KPI performance across service, safety, and productivity

Production Supervisor (Plant Operations & Transformation Leader) - Cintas Corporation

(2016-01 - 2023-12)

• Directed plant operations across production, safety, quality, and delivery
• Led Six Sigma initiatives improving efficiency and reducing waste
• Spearheaded ERP transformation (AS400 to SAP) in 4 weeks
• Coordinated cross-functional teams for system integration
• Led integration of acquired operations
• Executed 30% SKU reduction initiative
• Managed operations across 5 stockroom facilities
• Developed supervisors and leadership capability
• Improved KPIs including throughput and efficiency

Shift Supervisor (Operations Leadership) - Starbucks

(2007-01 - 2018-12)

• Supported multiple locations during staffing shortages
• Led daily operations ensuring service and efficiency
• Managed inventory and ordering processes
• Coached and developed team members
• Earned Coffee Master Certification
• Supported scheduling and labor planning
• Maintained compliance with safety standards

Bachelor of Science - Business Administration - Liberty University