Anna Mayhugh
Operations and Program Leader
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About
Operations and Program Leader with 15+ years of experience delivering mission-critical operational performance, large-scale system implementations, and workforce transformation across complex, multi-site environments. Proven ability to lead cross-functional teams, optimize supply chain and production systems, and execute high-impact initiatives with speed, precision, and minimal disruption. Demonstrated success leading enterprise system conversion (AS400 to SAP) on an accelerated 4-week timeline, integrating acquired operations, and driving measurable business outcomes including workforce retention improvement from 17% to 100% and reduction of lost business from 18% to 4%.
Six Sigma Green
Belt and Plant Manager Certified leader with expertise in operational strategy, risk mitigation, compliance, and continuous improvement. Recognized for building high-performing teams, strengthening operational resilience, and aligning people, processes, and systems to support scalable, high-reliability operations.
Experience
Service Supervisor (Operations & Program Leader) - Cintas Corporation
(2023-01)
- Directed field operations and team performance, ensuring service, safety, and operational standards
- Reduced lost business from 18% to 4%
- Increased workforce retention from 17% to 100%
- Led contract execution and renewals
- Managed inventory strategy and demand forecasting
- Ensured DOT and safety compliance
- Delivered leadership training programs
- Drove KPI performance across service, safety, and productivity
Production Supervisor (Plant Operations & Transformation Leader) - Cintas Corporation
(2016-01 - 2023-12)
- Directed plant operations across production, safety, quality, and delivery
- Led Six Sigma initiatives improving efficiency and reducing waste
- Spearheaded ERP transformation (AS400 to SAP) in 4 weeks
- Coordinated cross-functional teams for system integration
- Led integration of acquired operations
- Executed 30% SKU reduction initiative
- Managed operations across 5 stockroom facilities
- Developed supervisors and leadership capability
- Improved KPIs including throughput and efficiency
Shift Supervisor (Operations Leadership) - Starbucks
(2007-01 - 2018-12)
- Supported multiple locations during staffing shortages
- Led daily operations ensuring service and efficiency
- Managed inventory and ordering processes
- Coached and developed team members
- Earned Coffee Master Certification
- Supported scheduling and labor planning
- Maintained compliance with safety standards
Education
Bachelor of Science - Business Administration - Liberty University
