Darrell Owens

Results-driven Area Operations and Service Management leader with 15+ years of progressive leadership experience across service operations, multi-territory field operations, fleet management, heavy equipment, equipment maintenance, quality control, and customer service. Proven record of leading organizations of up to 65+ technicians and 4 supervisors, managing fleets of 45+ vehicles, and improving departmental productivity and efficiency by 35%. Hands-on leader experienced in workforce planning, fleet operations, KPI and performance management, employee development, safety and regulatory compliance, scheduling and dispatch, inventory control, vendor relationships, customer escalations, and continuous process improvement.

Service Manager - W.W. Williams Company LLC

(2022-10)

• Manage 12 technicians and 3 service writers, directing staffing, scheduling, workload distribution, productivity, and service performance.
• Increased departmental productivity and efficiency by 35% through process optimization, stronger workflow management, and team development.
• Direct Allison transmission rebuilds, diagnostics, repairs, and related parts sales.
• Consistently achieve Allison PRP Gold and Silver performance levels through high service-quality and productivity standards.
• Recruit, train, coach, and develop employees to meet Allison certification requirements and strengthen technical capabilities.
• Resolve complex customer concerns while building relationships that support repeat business and customer loyalty.

Service & Parts Manager - Heavy Equipment - Powerscreen

(2019-10 - 2022-10)

• Managed service operations, scheduling, parts inventory, vendor relationships, and customer support.
• Oversaw tracking and maintenance of a 20+ unit heavy-equipment rental fleet.
• Coordinated service schedules and equipment availability to maximize uptime and reduce operational delays.
• Maintained OSHA and EPA compliance, supporting workplace safety and operational risk reduction.
• Supported sales and service initiatives while developing strong customer and vendor relationships.
• Worked directly with industrial equipment including rock crushers and grinders.

Area Operations Manager - Up Dish Services LLC

(2014-03 - 2019-10)

• Led, coached, and developed 65+ technicians and 4 supervisors across multiple territories.
• Managed dispatch and operational readiness for a fleet of 45+ cargo vans.
• Directed workforce planning, technician scheduling, fleet utilization, inventory control, and day-to-day field operations.
• Developed and administered metric-based performance reviews to strengthen accountability and employee performance.
• Conducted coaching sessions, team meetings, and leadership-development activities.
• Implemented and reinforced safety initiatives, including fall-prevention practices.
• Investigated and resolved customer escalations and damage claims while minimizing organizational liability.

Quality Control Supervisor / Inspector - Algoma Hardwoods

(2012-08 - 2014-03)

• Inspected finished products for compliance with specifications and quality requirements using calipers, gauges, micrometers, blueprints, and inspection procedures.
• Identified production problems, recorded inspection data, communicated corrective actions, and prepared reports supporting quality assurance and process improvement.

General Manager - Wash Me Fast

(2010-07 - 2012-08)

• Managed day-to-day facility operations, staffing, scheduling, inventory, equipment maintenance, customer service, and sales reporting.
• Trained and developed employees, maintained equipment to minimize downtime, and resolved customer concerns.

Technician - Mastec Advanced Technology

(2007-08 - 2010-07)

• Installed, tested, diagnosed, repaired, and maintained telecommunications equipment and electrical components.
• Used test meters, circuit diagrams, and troubleshooting procedures to diagnose faults and verify proper operation.

High School Diploma - Lamar County High School