Anna Nowacki

Highly organized and adaptable professional with extensive experience in administrative support, customer service, and office operations. Demonstrates exceptional skills in scheduling, communication, and problem-solving to streamline processes and enhance team productivity. Eager to leverage expertise and dedication to contribute effectively to a new role in a fast-paced environment.

Secretary - Adaś interior remodeling inc - Woodstock, IL

(2017-04 - 2025-03)

• Answered incoming calls promptly and professionally, routing messages as needed.
• Greeted visitors warmly upon arrival at the office; provided friendly customer service.
• Performed data entry and generated reports.
• Performed data entry tasks accurately with a high level of speed and accuracy.
• Developed and maintained effective working relationships with clients, vendors, and staff.
• Maintained organized calendar of important meetings and events.
• Developed and implemented efficient filing systems to organize documents for easy retrieval.
• Composed professional correspondence such as letters, memos, emails.
• Facilitated requests by answering or referring customer inquiries in person or on telephone.
• Scanned documents into electronic format for storage in databases or other applications.
• Provided administrative support to executive team with excellent attention to detail.
• Organized office supplies inventory to ensure timely ordering of materials when necessary.
• Maintained office supplies inventory by checking stock and placing orders.
• Drafted, proofread, and edited confidential correspondence and documents.
• Covered for receptionist and administrative team members by answering telephone and distributing mail.
• Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate.
• Compiled data to prepare reports or process requests.
• Completed activities and delivered scheduled services to coordinate assigned projects or program components.
• Coordinated special events such as conferences, seminars, and workshops, including managing catering services.
• Scheduled appointments and coordinated travel arrangements for staff members.
• Answered telephones to give information to callers, take messages, or transfer calls.
• Scheduled and confirmed appointments for clients or customers.
• Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
• Made copies of correspondence and other printed material.
• Scheduled and confirmed appointments for clients, customers, and supervisors.
• Maintained scheduling and event calendars.

Teller - Currency exchange - Chicago, IL

(2007-05 - 2011-04)

• Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
• Balanced cash drawer and maintained full accountability for assigned cash on hand.
• Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
• Completed financial transactions, including deposits, withdrawals, and loan payments.
• Greeted customers with professionalism and friendly and courteous demeanor.
• Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
• Cross-sold bank products to existing customers while meeting sales goals set by management.
• Updated account information for customers when requested, including address changes or name modifications.
• Assisted with training of new team members.
• Followed department policies and completed required paperwork for each transaction.
• Provided excellent customer service by greeting customers warmly upon arrival.
• Answered telephones to assist customers with questions and inquiries.
• Resolved problems and discrepancies concerning customers' accounts.

Bachelor - Cosmetology and Health Promotion - College of Health Promotion in Kraków (2007)