Anne Harms

Compassionate and organized customer service professional with 10+ years of experience in administrative support, client communication, scheduling, and team coordination.

Background includes animal care and kennel operations experience combined with strong front desk and documentation skills. Skilled at managing high-volume communications, maintaining accurate records, coordinating appointments, and creating a welcoming environment for clients and their pets. Known for reliability, multitasking, and calm problem-solving in fast-paced environments.

Administrative Support / SLPA at Wichita Public Schools, USD 259 (2025-01 – Present)

• Coordinated schedules and maintained detailed records across multiple schools and departments.
• Managed confidential documentation and prepared reports for staff and families with strong attention to detail.
• Served as a communication liaison between teachers, administrators, and parents.
• Balanced multiple priorities while maintaining professionalism and accuracy in a fast-paced environment.

Administrative & Program Support at Heartspring (2015-01 – 2025-01)

• Organized schedules, reports, and documentation for staff, families, and multidisciplinary teams.
• Provided direct customer service and support while maintaining a welcoming and professional environment.
• Coordinated communication between departments to ensure smooth daily operations.
• Assisted with onboarding and staff training in documentation and workflow procedures.

Floor Supervisor at Warren Theatre (2010-01 – 2014-01)

• Supervised daily operations across concessions, ticketing, and guest services.
• Trained staff, coordinated schedules, and maintained efficient team operations.
• Resolved customer concerns professionally while maintaining a high standard of service.
• Managed cash handling and payment transactions accurately.

Team Lead at Andover Boarding Kennel (2007-01 – 2011-01)

• Oversaw kennel operations, staff coordination, and customer communication.
• Assisted with animal care routines, feeding schedules, medication documentation, and safe animal handling.
• Coordinated pet drop-offs and pick-ups while ensuring a positive customer experience.
• Maintained cleanliness and organization within kennel areas.

Sales Associate at Karg Art Glass (2010-01 – 2014-01)

• Assisted customers with purchases and handled sales transactions.
• Provided friendly customer support and maintained organized displays.

B.A. in Communication Sciences & Disorders – Wichita State University

Cosmetology – Eric Fisher Academy