Kendyl Francis

Warmly greeted and welcomed patients, handling all inquiries and concerns empathetically Proficiently managed appointments, ensuring proper scheduling to optimize patient flow Professionally answered incoming phone calls, provided information and directed calls to appropriate staff

Front Desk Admin/ Receptionist - Lab24 Sydenham

(2023-02 - 2023-07)

• Warmly greeted and welcomed patients, handling all inquiries and concerns empathetically
• Proficiently managed appointments, ensuring proper scheduling to optimize patient flow
• Professionally answered incoming phone calls, provided information and directed calls to appropriate staff
• Updated and maintained patient records ensuring compliance with confidentiality and regulatory requirements
• Managed cash transactions precisely, providing excellent customer service

Medical Receptionist - Dr N Khan & Partners

(2023-09 - 2025-05)

• Answered phone calls, scheduled appointments, and managed calendars
• Verified patient insurance information and collected co-pays as necessary
• Maintained and updated patient records, ensuring confidentiality
• Prepared necessary forms and documentation for patient visits
• Coordinated communication between patients, physicians, and medical staff
• Handled incoming and outgoing mail, faxes, and emails
• Assisted with billing and basic administrative tasks as needed

Pre- Analytical QC Clerk - JDJ DIAGNOSTICS

(2025-11 - 2026-03)

• Answering phone calls
• Attending to queries via phone calls/emails
• Data Capturing patient information on Skylims
• Medical aid benefits check
• Receiving and handling specimens
• QC Reviewing

Grade 12 - matric - Centenary Secondary School (2018 - 2022)