Anthony Wilson

Position as a customer service rep. supporting and maintaining customer needs in a fast-paced and growing environment.

Route Account Manager at Imperial Dade (2023-01 – 2024-12)

Managed route accounts and customer deliveries with focus on safety and customer communication

• Safely operate a 24' box truck with air brakes up to 25,999 GVW
• Load and unload cargo via hand, manual pallet jack, and lift gate
• Properly track and document activity log
• Report any issues or incidents to dispatch
• Inspect the truck before and after trip
• Communicate with customers with an outgoing attitude

Customer Service / Security Guard / Loss Prevention Officer at Admiral Security (2022-01 – 2023-12)

Provided customer service and security services with crisis management capabilities

• Possess effective written and oral communication and interpersonal skills
• Deal with all levels of personnel and the general public in a professional manner
• Display exceptional customer service and communication skill
• Have intermediate computer skills to operate wireless technology at client specific sites
• Ability to handle crisis situations at the client site, calmly and efficiently
• Work in various environments such as cold weather, rain/snow or heat
• Occasionally lift or carry up to 40 pounds
• Climb stairs, ramps, or ladders occasionally during shift
• Stand or walk on various surfaces for long periods of time

Customer Service / Security Guard at Allied Universal Security (2018-01 – 2019-12)

Provided security services with strong communication and crisis management abilities

• Possess effective written and oral communication and interpersonal skills
• Deal with all levels of personnel and the general public in a professional manner
• Display exceptional customer service and communication skill
• Have intermediate computer skills to operate wireless technology at client specific sites
• Ability to handle crisis situations at the client site, calmly and efficiently
• Work in various environments such as cold weather, rain/snow or heat
• Occasionally lift or carry up to 40 pounds
• Climb stairs, ramps, or ladders occasionally during shift
• Stand or walk on various surfaces for long periods of time

Security Guard at PDF Security (2016-01 – 2017-12)

Conducted investigations and maintained security presence at facility

• Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement
• Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
• Reported all incidents, accidents and medical emergencies to law enforcement
• Responded quickly to medical emergencies, bomb threats and fire alarms
• Answered alarms and investigated disturbances

Security Guard at Landmark Security (2015-01 – 2018-12)

Provided security services with emergency response capabilities

• Responded quickly to medical emergencies, bomb threats and fire alarms
• Reported all incidents, accidents and medical emergencies to law enforcement
• Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions

Secured Document Destruction at Shred It (2008-01 – 2009-12)

Provided secure document destruction services

• Drive to various customer locations obtain, secure and destroy documents provided by the customer in a safe and time-efficient manner

Account Manager at Quality Distributing (2007-01 – 2008-12)

Delivered products to client locations and maintained business relationships

• Deliver KFC and taco bell products to the nine stores in my client area
• Ensure and maintain safe food handling procedures
• Assist managers in creating sales growth

Truck Driver at Swift (2006-01 – 2007-12)

Delivered products across the country while maintaining compliance

• Deliver various products cross country while complying with all DOT rules and regulations

Associates Degree in Mass Communication / Radio Television Broadcasting – Chabot College (2018-12)

H.S. Diploma – Hayward High (1999-12)

Certificate in Truck Driving – Hayward Truck Driving School (2006-12)