Anthony Wren

Greeted guests politely by name Handled customer complaints with empathy, diffusing tension and finding quick and effective solutions Provided excellent customer service, providing assistance to guests for a wide variety of requests

Concierge - Planned Companies

(2026-07)

• Greeted guests politely by name
• Handled customer complaints with empathy, diffusing tension and finding quick and effective solutions
• Provided excellent customer service, providing assistance to guests for a wide variety of requests
• Made recommendations for restaurants and entertainment based on a detailed understanding of the neighborhood
• Booked entertainment
• Operated building systems
• Complied with Standard Operating Procedures
• Handled packages for tenants

Concierge - HireOne - Washington DC

(2020-12 - 2026)

• Greeted guests politely by name
• Handled customer complaints with empathy, diffusing tension and finding quick and effective solutions
• Provided excellent customer service, providing assistance to guests for a wide variety of requests
• Made recommendations for restaurants and entertainment based on a detailed understanding of the neighborhood
• Booked entertainment
• Operated building systems
• Complied with Standard Operating Procedures
• Handled packages for tenants

District Winery

(2021-05 - 2021-11)

• Greeted customers as soon as they enter the restaurant
• Manage the flow of guests in the restaurant and bar area when seating guests to ensure even workloads for waitstaff
• Provided guests with accurate wait time estimates during busy periods
• Maintained a neat, organized front-of-house environment
• Assisted with opening/closing tasks and side work as needed, including polishing glassware and silverware and folding napkins
• Have a high level understanding of the food and beverage menus
• Answer phones and schedule small party reservations
• Direct large party reservations to the Manager on duty
• Retrieve voicemails and respond or forward message to appropriate person for response
• Perform light housekeeping duties such as cleaning windows and restrooms
• Abide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beverages
• Addressed guest concerns promptly, politely and positively
• Contributed to restaurant growth by creating goodwill with guests
• Attended meetings and trainings as requested, including pre-shift meetings
• Assisted restaurant management team with Menu Edits
• Assisted with training and mentoring of new staff
• Adhere to grooming, conduct and uniform standards
• was comfortable with extreme weather during service of outside dining areas
• Other duties as required

Busboys And Poets, 450K - Washington DC

(2020-10 - 2021-05)

• Provided guests with menus.
• Greeted guests and seat them at tables or in waiting areas.
• Received and record patrons' dining reservations.
• Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Informed patrons of establishment specialties and features.
• Directed patrons to coat rooms and waiting areas such as lounges.
• Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Speaked with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answered telephone calls and respond to inquiries or transfer calls.
• Inspected dining and serving areas to ensure cleanliness and proper setup.
• Inspected restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Wiped tables, bar or seats with dampened cloths or replace dirty tablecloths
• Set tables and bar with clean linens, condiments, or other supplies.
• Scraped and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Cleaned up spilled food or drink or broken dishes and remove empty bottles and trash.
• Performed serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
• Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
• Servedice water, coffee, rolls, or butter to patrons.
• Filled beverage or ice dispensers.
• Stocked cabinets or serving areas with condiments and refill condiment containers.
• Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
• Server food to customers when waiters or waitresses need assistance.
• Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.

Minibar Attendant - Riggs Hotel LLC - Washington DC

(2020-01 - 2020-03)

• Helped with hotel patrons and HR Assistant
• Helped with wine purchases to hotel patrons and explains the history behind it
• Helped stocked wine and alcohol in the winery
• Cleaned up certain messes
• Explained to customers about the history of the hotel
• Vacuumed Floors and cleaned tables
• Helped waitress and housekeepers with cleaning areas
• Helped HR with business related matters

Apprentice/Sale Associate - Arts On The Block - Kensington Maryland/Washington DC

(2014-08 - 2018-11)

• Support work of the team to design, create and install commissioned mosaic murals. Clean, organize and maintain appearance and cleanliness of office, and workspaces
• Swept, mop and vacuum floors, hallways, and stairs. Dust, polish and sanitize kitchen and bathroom
• Report maintenance problems, safety hazards, accidents, or injuries

Playwright and Stage Crew Assistant, (Summer Youth Employment Program) - Duke Ellington School of the Arts - Washington, DC

(2015-07 - 2015-08)

• Supported staff with vocal coaching, performed in musicals and other productions.
• Unpacked and unloaded trucks. Assisted in set up of equipment. Assembled and disassembled equipment and stage props. Placed and installed audio equipment.
• Commended for steady workflow and reliability

Participant, Culinary Job Training Program - DC Central Kitchen - Washington, DC

(2017-01 - 2017-04)

• Developed and mastered a variety of food preparation techniques, including proper knife skills. Prepared salad dressings, sauces and a variety of meat and vegetable dishes.
• Studied foundations of culinary theory, allergen and food sensitivity awareness, and food sanitation. Learned effective time management as well as collaboration and teamwork.
• Successfully completed a 4-week internship at the Ritz-Carlton.

Internship - Ritz Carlton

(2017-01 - 2017-04)

• Developed and mastered a variety of food preparation techniques, including proper knife skills.
• Prepared salad dressings, sauces and a variety of meat and vegetable dishes.
• Studied foundations of culinary theory, allergen and food sensitivity awareness, and food sanitation.
• Learned effective time management as well as collaboration and teamwork.

Hospitality Certificate - Hospitality Training and Education - Goodwill of Greater Washington (2019-03 - 2019-03)

High School Diploma - Washington Mathematics Science and Technology Public Charter High School (2014-06)