Addiction Therapist, Remote - Behavioral Health Group - Knoxville, TN
(2025-01)
Deliver individualized counseling sessions to address substance use and co-occurring disorders.
- Provide addiction counseling and support for patients in a Medication-Assisted Treatment (MAT) facility.
- Conducted individual therapy sessions for clients dealing with addiction issues.
- Developed personalized treatment plans tailored to client needs and goals.
- Facilitated group therapy sessions, fostering peer support and encouraging shared experiences among participants.
- Assessed client progress and adjusted treatment plans as necessary.
- Collaborated with multidisciplinary teams to ensure continuity of care.
- Collaborated with healthcare professionals to coordinate comprehensive care for clients.
- Provided crisis intervention and support during high-stress situations.
- Educated clients on coping strategies and relapse prevention techniques.
- Guided clients through recovery strategies to overcome addiction challenges and rebuild lives by empowering each with knowledge and skills.
Inpatient Counselor, Adult and Adolescent - Creekside Behavioral Health - Kingsport, TN
(2023-10 - 2024-12)
- Conducted intakes, biopsychosocial assessments, and treatment planning for adult and adolescent patients.
- Facilitated individual, group, and family counseling sessions to address social and emotional needs.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Guided clients in developing healthy coping skills for managing stress and difficulties.
- Conducted crisis interventions to ensure client safety and well-being.
- Coordinated discharge planning and referrals, ensuring seamless transition to continued care.
- Collaborated with multidisciplinary teams for comprehensive client care strategies.
- Assisted in training new counselors on best practices and therapeutic techniques.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
Owner - Milo's Stump Grinding - Floral City, Florida
(2017-02 - 2023-07)
Oversaw daily activities to ensure smooth operations of stump grinding services of stump grinding services for residential and commercial clients.
- Oversaw scheduling and dispatching of equipment and crew for efficient service delivery.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Developed relationships with clients to understand their stump removal needs.
- Coordinated with local authorities for compliance with regulations related to tree removal services.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Executed social media marketing strategies to enhance brand visibility and engage customers.
- Processed weekly payroll for all branch employees.
Outpatient Substance Abuse & Mental Health Counselor - Life Stream Behavioral, LLC
(2022-03 - 2023-01)
- Counseled clients referred by self, courts, probation, and Department of Children's Services, facilitating access to necessary resources and support.
- Provided individual and group counseling to clients struggling with mental health issues.
- Led weekly group counseling sessions and provided individual therapy.
- Developed personalized treatment plans based on client assessments and needs.
- Facilitated crisis intervention sessions to support clients in immediate distress.
- Conducted intake assessments to determine appropriate services for new clients.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Provided counseling for relapse prevention and social issues, equipping clients with tools to manage mental health challenges effectively.
Detox & Crisis Counselor - SMA - Daytona Beach, FL
(2021-07 - 2022-02)
Provided short-term counseling in detox and crisis units.
- Developed and implemented personalized crisis intervention plans, addressing each client's specific needs to promote recovery and stability.
- Utilized evidence-based practices, such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), in crisis intervention.
- Facilitated referrals for substance abuse and mental health treatment, housing, and rehabilitation services, ensuring clients received timely and appropriate support.
- Conducted intakes, assessments, treatment plans, and discharge planning using EMR (Credible).
- Assessed client needs and developed tailored intervention plans for effective counseling.
- Connected clients with external resources and support services, enhancing overall care and fostering community integration.
- Facilitated group therapy sessions to promote peer support and coping strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Maintained confidentiality and adhered to ethical guidelines in all client interactions.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
Substance Abuse Counseling Intern - The Centers - Ocala, FL
(2020-12 - 2021-07)
- Conducted assessments and individual counseling, developed treatment plans, and documented progress under clinical supervision to support client recovery.
- Facilitated weekly group therapy sessions for clients with co-occurring disorders, promoting collaboration and shared experiences for improved mental health outcomes.
- Assisted in implementing treatment strategies for clients in a residential rehabilitation setting to enhance their recovery process and achieve treatment goals.
Property Manager - Smith Properties - Elizabethton, Tennessee
(2009-04 - 2016-05)
- Oversaw lease agreements and ensured compliance with regulations.
- Managed tenant relations and addressed concerns promptly.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Facilitated tenant move-in and move-out processes efficiently.
- Coordinated property maintenance and repairs for multiple locations.
- Managed all maintenance requests from tenants in a timely manner.
- Conducted regular inspections to maintain property standards.
- Implemented marketing strategies to attract new tenants effectively.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Processed evictions in accordance with state laws and procedures.
Telemarketing Sales Representative - Fairfield - Johnson City, New York
(1999-04 - 2006-02)
- Used successful consultative strategies to close new package sales.
- Generated leads through cold calling and other outbound sales methods.
- Conducted outbound calls to potential clients for product promotions.
- Made outbound sales calls to potential customers to promote products and services.
- Trained new employees in outbound sales techniques and procedures.
- Ensured compliance with all applicable laws related to outbound sales activities.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative - Wyndham - Elizabethton, Tennessee
(1997-12 - 1999-03)
- Assisted guests with inquiries and provided exceptional customer service.
- Processed cancellations and modifications efficiently for customer satisfaction.
- Arranged special accommodations for guests to enhance visitor experiences.
- Maintained updated knowledge of room availability and rates.
- Managed hotel reservation systems to ensure accurate booking information.
- Maintained accurate records of reservations for future reference and tracking purposes.
- Documented guest feedback to improve service quality and processes.
- Trained new agents on reservation procedures and system usage.
- Collaborated with sales team to promote special packages and offers.
TSR - Equitel - Johnson City, TN
(1996-12 - 1997-08)
- Conducted outbound calls to engage potential customers and promote products.
- Handled inbound telephone calls from interested customers.
- Managed customer inquiries and provided accurate information about services offered.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Developed scripts to enhance communication effectiveness with prospective clients.
- Collaborated with team members to refine sales strategies and improve performance.
- Maintained detailed records of customer interactions in the CRM system.
