April Lash

Dedicated behavioral health counselor with expertise in addiction counseling and crisis intervention. Demonstrates proficiency in individual and group therapy, fostering client resilience and long-term recovery through personalized treatment strategies.

Addiction Therapist, Remote - Behavioral Health Group - Knoxville, TN

(2025-01)

Deliver individualized counseling sessions to address substance use and co-occurring disorders.

• Provide addiction counseling and support for patients in a Medication-Assisted Treatment (MAT) facility.
• Conducted individual therapy sessions for clients dealing with addiction issues.
• Developed personalized treatment plans tailored to client needs and goals.
• Facilitated group therapy sessions, fostering peer support and encouraging shared experiences among participants.
• Assessed client progress and adjusted treatment plans as necessary.
• Collaborated with multidisciplinary teams to ensure continuity of care.
• Collaborated with healthcare professionals to coordinate comprehensive care for clients.
• Provided crisis intervention and support during high-stress situations.
• Educated clients on coping strategies and relapse prevention techniques.
• Guided clients through recovery strategies to overcome addiction challenges and rebuild lives by empowering each with knowledge and skills.

Inpatient Counselor, Adult and Adolescent - Creekside Behavioral Health - Kingsport, TN

(2023-10 - 2024-12)

• Conducted intakes, biopsychosocial assessments, and treatment planning for adult and adolescent patients.
• Facilitated individual, group, and family counseling sessions to address social and emotional needs.
• Provided individual and group counseling to guide clients in areas of social and emotional needs.
• Guided clients in developing healthy coping skills for managing stress and difficulties.
• Conducted crisis interventions to ensure client safety and well-being.
• Coordinated discharge planning and referrals, ensuring seamless transition to continued care.
• Collaborated with multidisciplinary teams for comprehensive client care strategies.
• Assisted in training new counselors on best practices and therapeutic techniques.
• Participated in regular team meetings to discuss case management issues and plan services for clients.

Owner - Milo's Stump Grinding - Floral City, Florida

(2017-02 - 2023-07)

Oversaw daily activities to ensure smooth operations of stump grinding services of stump grinding services for residential and commercial clients.

• Oversaw scheduling and dispatching of equipment and crew for efficient service delivery.
• Managed daily operations of business, including hiring and training staff.
• Maintained relationships with existing clients by providing superior customer service.
• Developed relationships with clients to understand their stump removal needs.
• Coordinated with local authorities for compliance with regulations related to tree removal services.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Identified new opportunities for growth, expansion, and diversification.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Executed social media marketing strategies to enhance brand visibility and engage customers.
• Processed weekly payroll for all branch employees.

Outpatient Substance Abuse & Mental Health Counselor - Life Stream Behavioral, LLC

(2022-03 - 2023-01)

• Counseled clients referred by self, courts, probation, and Department of Children's Services, facilitating access to necessary resources and support.
• Provided individual and group counseling to clients struggling with mental health issues.
• Led weekly group counseling sessions and provided individual therapy.
• Developed personalized treatment plans based on client assessments and needs.
• Facilitated crisis intervention sessions to support clients in immediate distress.
• Conducted intake assessments to determine appropriate services for new clients.
• Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
• Provided counseling for relapse prevention and social issues, equipping clients with tools to manage mental health challenges effectively.

Detox & Crisis Counselor - SMA - Daytona Beach, FL

(2021-07 - 2022-02)

Provided short-term counseling in detox and crisis units.

• Developed and implemented personalized crisis intervention plans, addressing each client's specific needs to promote recovery and stability.
• Utilized evidence-based practices, such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), in crisis intervention.
• Facilitated referrals for substance abuse and mental health treatment, housing, and rehabilitation services, ensuring clients received timely and appropriate support.
• Conducted intakes, assessments, treatment plans, and discharge planning using EMR (Credible).
• Assessed client needs and developed tailored intervention plans for effective counseling.
• Connected clients with external resources and support services, enhancing overall care and fostering community integration.
• Facilitated group therapy sessions to promote peer support and coping strategies.
• Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
• Maintained confidentiality and adhered to ethical guidelines in all client interactions.
• Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.

Substance Abuse Counseling Intern - The Centers - Ocala, FL

(2020-12 - 2021-07)

• Conducted assessments and individual counseling, developed treatment plans, and documented progress under clinical supervision to support client recovery.
• Facilitated weekly group therapy sessions for clients with co-occurring disorders, promoting collaboration and shared experiences for improved mental health outcomes.
• Assisted in implementing treatment strategies for clients in a residential rehabilitation setting to enhance their recovery process and achieve treatment goals.

Property Manager - Smith Properties - Elizabethton, Tennessee

(2009-04 - 2016-05)

• Oversaw lease agreements and ensured compliance with regulations.
• Managed tenant relations and addressed concerns promptly.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Facilitated tenant move-in and move-out processes efficiently.
• Coordinated property maintenance and repairs for multiple locations.
• Managed all maintenance requests from tenants in a timely manner.
• Conducted regular inspections to maintain property standards.
• Implemented marketing strategies to attract new tenants effectively.
• Collected monthly assessments, rental fees, deposits and payments.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Processed evictions in accordance with state laws and procedures.

Telemarketing Sales Representative - Fairfield - Johnson City, New York

(1999-04 - 2006-02)

• Used successful consultative strategies to close new package sales.
• Generated leads through cold calling and other outbound sales methods.
• Conducted outbound calls to potential clients for product promotions.
• Made outbound sales calls to potential customers to promote products and services.
• Trained new employees in outbound sales techniques and procedures.
• Ensured compliance with all applicable laws related to outbound sales activities.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative - Wyndham - Elizabethton, Tennessee

(1997-12 - 1999-03)

• Assisted guests with inquiries and provided exceptional customer service.
• Processed cancellations and modifications efficiently for customer satisfaction.
• Arranged special accommodations for guests to enhance visitor experiences.
• Maintained updated knowledge of room availability and rates.
• Managed hotel reservation systems to ensure accurate booking information.
• Maintained accurate records of reservations for future reference and tracking purposes.
• Documented guest feedback to improve service quality and processes.
• Trained new agents on reservation procedures and system usage.
• Collaborated with sales team to promote special packages and offers.

TSR - Equitel - Johnson City, TN

(1996-12 - 1997-08)

• Conducted outbound calls to engage potential customers and promote products.
• Handled inbound telephone calls from interested customers.
• Managed customer inquiries and provided accurate information about services offered.
• Provided product information, answered questions, and offered solutions to customer inquiries.
• Developed relationships with customers to increase sales opportunities.
• Developed scripts to enhance communication effectiveness with prospective clients.
• Collaborated with team members to refine sales strategies and improve performance.
• Maintained detailed records of customer interactions in the CRM system.

Master of Science - Addiction Counseling - Grand Canyon University (2021-01)

Bachelor of Arts - Psychology - American Public University (2018-01)

Associate of Arts - Human Services - University of Phoenix (2015-01)

High School Diploma - Elizabethton High School (1997-01)

Master of Science - Social Work - Herzing University