Nisa Lee

Compassionate and service-driven professional with over 12 years of experience supporting individuals, families, and communities through crisis intervention, case management, behavioral support, and collaborative problem-solving across education and Texas state government. Skilled in active listening, de-escalation, risk assessment, resource coordination, and maintaining calm under pressure while serving diverse populations. Experienced building trusting relationships, conducting needs assessments, documenting sensitive information, and collaborating with multidisciplinary teams to connect individuals with appropriate services.

Supported by an interdisciplinary academic foundation in sociology, psychology, anthropology, and educational leadership, bringing a strong understanding of human behavior, communication, and community systems.

Teacher Leader | Program Leader - Prosper Independent School District - Prosper, TX

(2022-01)

• Provide daily behavioral, academic, and emotional support to students experiencing social-emotional, behavioral, and academic challenges.
• Build trusting relationships with students and families through empathy, active listening, and solution-focused communication.
• De-escalate emotionally charged situations while maintaining student safety and implementing district intervention protocols.
• Collaborate with school counselors, administrators, psychologists, interventionists, and families to develop individualized support plans.
• Conduct ongoing assessments of student needs and implement appropriate behavioral and academic interventions.
• Maintain confidential documentation of student behaviors, interventions, parent communication, and progress monitoring.
• Facilitate restorative conversations and conflict resolution between students, families, and staff.
• Serve as a liaison between families and campus support personnel to ensure students receive appropriate services.
• Lead professional development focused on student support systems, collaboration, and continuous improvement.
• Selected as the sole fourth-grade representative on the District Guiding Coalition to redesign intervention systems and improve campus-wide support structures.
• Serve on the District Defining Leadership Team, Campus Leadership Team, Building Learning Team, and District Curriculum Writing Team.
• Recognized as Campus UIL Coach of the Year for developing high-performing student teams.

Principal Intern - Prosper Independent School District - Prosper, TX

(2024-01 - 2025-01)

• Partnered with campus leadership to support school operations, student services, and campus improvement initiatives.
• Participated in student support meetings addressing behavioral, attendance, academic, and social-emotional concerns.
• Assisted administrators in crisis response planning, student interventions, and campus safety initiatives.
• Conducted instructional walkthroughs and analyzed student performance data to support informed decision-making.
• Strengthened collaboration between administrators, counselors, teachers, families, and community stakeholders to improve student outcomes.
• Maintained detailed documentation of meetings, interventions, and operational initiatives.

District Curriculum Writer - Prosper Independent School District - Prosper, TX

(2022-01)

• Collaborate with district leaders and cross-functional teams to develop district curriculum and instructional resources.
• Facilitate collaborative planning meetings while supporting district-wide implementation and consistency.
• Analyze implementation data to evaluate effectiveness and recommend continuous improvement strategies.

Alternative Response Case Worker - Texas Department of Public Safety - Texas

(2016-01 - 2018-12)

• Managed high-priority cases requiring crisis response, risk assessment, sound judgment, and professional decision-making.
• Conducted interviews to gather sensitive information while establishing rapport and trust with clients.
• Coordinated services among state agencies, law enforcement, and community organizations to ensure timely support.
• Connected clients with community resources and government assistance programs.
• Maintained detailed and accurate case documentation while ensuring confidentiality and compliance with state regulations.
• Managed multiple complex cases while consistently meeting organizational performance standards.

Texas Works Advisor III - Texas Health and Human Services Commission - Texas

(2013-01 - 2016-12)

• Managed a caseload of more than 500 individuals and families seeking public assistance and community resources.
• Conducted client interviews to assess needs, determine eligibility, and identify appropriate support services.
• Assisted vulnerable populations experiencing financial hardship and personal crises with empathy, professionalism, and respect.
• Connected clients with healthcare, food assistance, financial aid, childcare, and additional community-based services.
• Maintained comprehensive documentation while ensuring compliance with state and federal regulations.
• Collaborated with internal departments and community partners to improve client outcomes and service delivery.

Master of Science - Interdisciplinary Studies - University of North Texas

Bachelor of Science - Interdisciplinary Studies - University of North Texas