April Shanley
Service Professional
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About
Excellent follow up and time management skills.
Microsoft Office
Suite (Word, Excel, Power Point). Ability to work in a team environment, interpersonal relations and customer oriented. Excellent organizational skills and takes initiative. Research, data entry and multi-tasking. Possess high energy level, work ethic and passion for learning. Goal oriented. Authorized to work in the US for any employer.
Experience
Delivery Driver/CSR - Domino's - Jacksonville, FL
(2023-06)
Delivery to customers homes, answer phones, housekeeping
- Delivered packages and goods to customers in a timely and efficient manner
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
Security Guard - S.A.F.E. Management - Jacksonville, FL
(2023-06)
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Implemented access control measures by verifying identification credentials of individuals entering restricted areas
- Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
- Escorted employees or visitors when requested for their safety or protection purposes
- Participated in ongoing training programs to enhance knowledge of security protocols and procedures
- Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals
Security Officer - Ramco Protective - Jacksonville, FL
(2024-04 - 2024-08)
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
REI Service Technician - Terminix - Jacksonville, FL
(2018-04 - 2024-04)
Home and business inspections on an established route throughout Jacksonville, Jacksonville Beach, Mandarin, Ponte Vedra, St. Augustine and the beaches area
CSP/Receptionist - HR Block Tax Services - Jacksonville, FL
(2023-01 - 2023-04)
Setting appointments, scanning documents and making campaign calls for the tax pros using the AM and Work Center applications; filing of tax forms; ongoing training
Courier - Road Runners - Jacksonville, FL
(2017-06 - 2018-04)
Contractor for FedEx Ground. Deliver packages to customers and businesses
- 100+ stops per day
- Various equipment: RF scanner, box truck
Delivery Driver - Oyster Co-op - Orange Park, FL
(2017-05 - 2017-05)
Seafood delivery on an established route
- Accounts receivables; daily paperwork and money handling
- Use of equipment; pallet jack, box truck
Parts Specialist - Mercedes-Benz - Jacksonville, FL
(2016-10 - 2017-05)
18 month contract/2nd time
- Accurate data entry into QEC Tool and VEGA, use of RF scanning tool, parts receiving and shipping, special projects as assigned, etc.
Document handler/Shuttle driver/Courier - FedEx Express - Jacksonville, FL
(2011-06 - 2016-09)
Unloading packages and documents from trucks and cargo vans
- Filling document bags, labeling and closing with zip ties
- Various housekeeping duties
- Scanning parcels and loading containers for shipment on aircraft
- Replenishment of supplies to truck fleet
- Use of RF scanner to track re-sends for next day delivery
- New employee trainer
- FDOT rules and regulations
- Hazardous material training and handling
Shipping/Receiving Clerk - Michael's - Jacksonville, FL
(2012-08 - 2013-01)
Selecting merchandise to customer orders for shipment
- Use of RF scanners for product selection
- Pallet jacks to move merchandise
- Certified equipment operator
Coach - Remedy Staffing
(2011-04 - 2011-05)
- Order Picker/PR/SP/Warehouse
- Selecting merchandise to customer orders for shipment
- Affixing labels to mail orders
- Use of RF scanners for product selection
- Pallet jacks to move merchandise, equipment including roll carts
- Re-ticket merchandise for shipment
Computer Technician - Fasttrain - Jacksonville, FL
(2010-06 - 2010-08)
- Deployment of software to Instructor's specifications on Gateway equipment
- Maintaining and organizing computer labs and troubleshooting classroom equipment
- Greeted potential students, relief receptionist and filing of student documents
- Assisted staff with campus activities
- Clean installation of Windows 7 on a colleague's computer
- Mentored students with homework, study habits and techniques
WDU/Service Dept./Fileroom - Gresham & Associates - Jacksonville, FL
(2004-07 - 2009-04)
- Distribute daily office mailings, filing of documents to active accounts
- Processed financial documents
- Processed policy letters to active accounts
- Policy file retrieval on expired accounts and upkeep of off-site storage units
- Set-up of new Dell equipment for incoming employees
- Answered incoming calls from insurance representatives
- Relief receptionist, filing, faxing, scanning, copies and various other duties as assigned
- Daily retrieval of mail from Post Office and posting of mail
Delivery Driver/CSR - Pizza Hut
(1998-08 - 2004-07)
- Delivery of customer orders in a safe and timely manner
- Processing of customer orders in computer system and verification
- Daily prep of product
- Adhering to proper policies of company
- Run daily errands for store
- Stocking of product and inventory tracking
- Bi-weekly deliveries of product from AmeriServ according to invoice
Education
Secondary School Education - Computer Science - Fasttrain of Jacksonville (2009-08 - 2010-10)
High school diploma - General Studies - Olathe North Sr High School (1981-08 - 1984-05)
