April Willard

With over 20 years of experience in state government, I am a dedicated administrative professional Committed to public service. I am now seeking a new opportunity to further my career. Outside of work I enjoy outdoor activities such as fly fishing and hiking with my husband and our two dogs.

I am an accomplished administrative professional with over 15 years of experience supporting executive leadership and driving operational excellence in public sector organizations. I was serving as a Software Configurator for the ServiceNow platform at the Washington state Office of Financial Management, I specialized in IT application development configuration management and workflow automation. My expertise includes maintaining data accuracy and compliance, managing vendor relationships, and resolving technical issues through the IT SM system.

Previously, I held roles as an administrative assistant and confidential secretary, where they streamlined calendar management, coordinated complex logistics, and support high level executives my positive approach ensured project timelines were met, sensitive information was held with discretion, and organizational goals were achieved effectively. I also contributed to strategic planning and governance as a member of the technology service division leadership team, demonstrating strong adaptability and a commitment to continuous learning.

Key strengths include

• Configuration and support of enterprise IT platform (ServiceNow).
• Effective vendor and stakeholder collaboration.
• Project management and budget and oversight.
• Confidential information handling and compliance.
• Onboarding, procurement and payroll administration.
• Leadership in cross function team and process improvement.

My most recent education is certifications in the ServiceNow platform