Ariana Sou

CERTIFIED COMMUNITY HEALTH WORKER at NEIGHBORHOOD HEALTH PLAN OF RHODE ISLAND (2024-06 – Present)

• Educate and help to keep members in compliance with their care plan goals and better utilizers of the health care system
• Coordinate the provision of services/care to meet the member's social and health needs. Aids members, families, and caregivers in accessing basic resources such as social determinants of health.
• Collaborate with other health professionals, including contacting primary care provider offices, care management staff and community social service agencies on behalf of the member.
• Prepare and participate in team meetings
• Dependability and time flexibility, when necessary; commits to working across all interdisciplinary teams, educate members on alternative to Emergency Department (ED) for non-emergent care; assist, train, and coach members to obtain, schedule and reschedule health care appointments; explore transportation options and provide tips and techniques to ensure follow-up with service providers.
• Serve as patients' key contact with health care team and facilitates interpretation abilities when applicable.
• Maintain appropriate written and verbal communication and documents member encounters and updates the documentation within established time frames
• Maintain patient confidentiality within legal and regulatory parameters
• Other duties as assigned

SALES ASSOCIATE, TECH ASSOCIATE, & PERSONAL DIGITAL SHOPPER at WALMART (2023-10 – 2024-09)

• Work collaboratively and effectively communicate with coaches, team leads, and associates
• Performing given assignments within a deadline.
• Daily face to face interactions with customers and provide prompt and professional customer service

SALES ASSOCIATE at KOHL'S (2021-10 – 2022-06)

• Ensured top-tier client service for a fast-growing, locally owned, major retail and nationwide company, interfacing with senior staff to expand organizational impact.
• Adhered to operations policies and processes in order to contribute to the company's profits
• Maintained knowledge of hundreds of items, communicated with customers regarding item availability and product specifications.

CREW MEMBER at POPEYES (2021-01 – 2023-03)

• Served as a key member of the team, providing courteous customer service, placing a high volume of orders, recommending menu items, ensuring a clean and well-organized environment, training and supervising staff regarding culinary service standards, tracking and replenishing ingredients and supplies, answering questions regarding ingredients and preparing menu items.
• Assisted with stock inventory and ordering of supplies to ensure consistency of service.
• Maintained a clean and organized workstation, ensuring compliance with Rhode Island Department of Health (RIDOH) and Occupational Safety Health Administration (OSHA) regulations.

Training and Certification in Business Operations – YEAR UP PROVIDENCE (2023-09 – 2024-09)

Simulated Internship Program in Application Development Pathway – YEAR UP PROVIDENCE (2024-01)

Pharmacy Technician Training in Pharmacy – RHODE ISLAND HOSPITAL (2022-05 – 2022-05)

High School Diploma – CRANSTON HIGH SCHOOL WEST (2021-06)