Arief Sutanto

Operations and finance professional skilled in overseeing daily operations, financial management, and strategic planning. Proven track record in enhancing operational efficiency and achieving business growth through effective team leadership and stakeholder collaboration.

Managing Director - PT. Komunika Cepat Persada - Jakarta, Indonesia

(2022-01 - 2026-03)

Operations and Finance professional with experience serving as Director of Operations and Finance at PT.

Komunika Cepat

Persada. Directed daily operations, managed financial processes, developed budgets, monitored cash flow, produced financial reports, and planned strategically for business growth. Experienced in improving operational efficiency, optimizing business processes, managing cross-functional teams, and ensuring effective financial control. Strong leadership, analytical, and problem-solving skills with a commitment to delivering sustainable business performance and operational excellence.

• Led diverse teams across departments to improve project collaboration and overall performance.
• Managed daily business activities to facilitate efficient workflow and maintain alignment with corporate objectives.
• Tracked financial metrics to assess organizational health and initiated corrective actions.
• Developed and maintained partnerships with key stakeholders to support business growth.

Team Leader Relationship Manager - PT. Bank Neo Commerce

(2021-01 - 2021-12)

As a Team Leader Relationship Manager – Acquisition at PT.

Bank Neo

Commerce, I led customer acquisition initiatives to drive business growth and expand the bank's customer base. I developed and executed acquisition strategies, identified new business opportunities, built strong client relationships, and ensured the achievement of sales and portfolio growth targets. I managed and coached a team of Relationship Managers, monitored performance, and collaborated with cross-functional teams to deliver innovative digital banking solutions that enhanced customer experience and engagement. My focus was on customer acquisition, business development, digital banking, sales leadership, and building long-term customer relationships while ensuring compliance with banking regulations.

• Conducted regular team meetings to discuss project goals and strategies to align on project goals and strategies.
• Created comprehensive training materials to improve new staff onboarding process for new staff to enhance onboarding experience.
• Managed implementation of new banking software to enhance service delivery efficiency of new banking software for improved service delivery.
• Enabled effective communication between management and staff to address employee concerns between management and staff to address concerns.

Relationship Manager - PT. Akulaku Silvrr Indonesia

(2019-07 - 2020-12)

Acquired new customers, developed strategic business partnerships, and expanded the company's market presence as a relationship manager at PT.

Akulaku Silvrr

Indonesia. I built and maintained strong relationships with clients and business partners while identifying new opportunities to drive business growth and increase customer engagement. Managed the sales pipeline, achieved acquisition targets, provided tailored financial solutions, and collaborated with cross-functional teams to deliver a seamless customer experience. I focused on business development, customer relationship management, and supporting the growth of digital financial services through a customer-centric and results-driven approach.

• Strengthened client relationships through regular communication and feedback sessions.
• Worked closely with various teams to improve overall service delivery processes.
• Analyzed customer feedback to improve product offerings and services.

Business Relationship Manager - PT. Bank Danamon Tbk

(2019-02 - 2019-06)

Acquired and managed retail business clients by providing tailored lending solutions to support their business growth. My role focused on identifying new business opportunities, building long-term client relationships, and achieving loan portfolio and revenue targets. I conducted financial analysis and credit assessments, evaluated customers' financing needs, and collaborated with internal teams to ensure efficient credit processing and risk management.

I also focused on portfolio growth, customer retention, and delivering high-quality financial solutions while maintaining compliance with banking policies and regulatory requirements.

• Built strong client relationships through regular communication and meetings to assess their financial needs.
• Coordinated efforts between various departments to improve customer service strategies and initiatives.
• Conducted detailed analysis of market trends to uncover potential opportunities for expanding business operations.
• Designed tailored financial solutions to meet client objectives effectively.
• Coordinated with internal teams to ensure seamless service delivery for clients.

Coordinator Account Officer - Koperasi Indosurya Simpan Pinjam

(2018-02 - 2019-02)

As a Coordinator Account Officer at Koperasi Indosurya Simpan Pinjam, I coordinated and supervised a team of Account Officers to achieve business targets in customer acquisition, lending, and portfolio growth. Developed business opportunities, managed client relationships, monitored team performance, and delivered high-quality financial services. Oversaw loan origination, conducted credit assessments, supported portfolio management, and maintained compliance with internal policies and regulatory requirements.

I worked closely with cross-functional teams to improve operational efficiency, enhance customer satisfaction, and drive sustainable business growth through effective leadership and relationship management.

• Facilitated member services by addressing inquiries and providing assistance at Koperasi Indosurya Simpan Pinjam.
• Organized and managed documentation while maintaining accurate records of member transactions.
• Planned and organized community outreach programs aimed at promoting savings and financial education.

Account Officer - PT. Bank Mega Tbk

(2017-09 - 2018-02)

Acquired new customers and managed client relationships while providing tailored banking and lending solutions. I conducted financial analysis, evaluated credit applications, monitored loan portfolios, and collaborated with internal teams to ensure efficient credit processing and compliance with banking policies. Committed to delivering excellent customer service, managing credit risk, and building long-term relationships that supported sustainable business growth.

• Handled customer transactions while ensuring compliance with banking regulations to mitigate risks and maintained compliance with banking regulations.
• Provided assistance to clients by addressing inquiries and resolving account-related issues promptly and resolved account-related issues promptly.
• Executed account reconciliations to ensure accuracy of financial records and support informed decision-making and ensured accurate financial records.
• Collaborated with team members to streamline financial reporting processes, enhancing clarity and efficiency.
• Analyzed financial data to identify discrepancies and recommend solutions.

Account Officer - PT Bank Bukopin Tbk

(2012-04 - 2017-06)

As an Account Officer at PT.

Bank Bukopin

Tbk, I acquired new customers, developed business opportunities, and managed client relationships to support portfolio growth. I provided lending and financial solutions tailored to customers' business needs while achieving sales and business targets. Conducted financial and credit analysis, evaluated loan applications, managed customer portfolios, monitored loan performance, and maintained strong relationships with clients. Collaborated with internal teams to achieve efficient credit processing, regulatory compliance, and excellent customer service while contributing to sustainable business growth.

• Executed customer transactions efficiently, ensuring adherence to banking regulations and maintaining compliance.
• Conducted thorough account reconciliations to ensure accuracy and integrity of financial records.
• Collaborated with team members to streamline financial reporting processes, enhancing clarity and efficiency.

Bachelor Degree - economic/MarketingManagement - Trisakti University (2011-01 - 2011-01)