Manager, Decision Support (Finance & Operations) at Charter Communications / Spectrum (2015-02 – 2025-10)
Managed daily operations and infrastructure delivery programs with focus on SLA adherence, workflow efficiency, constructability readiness, and financial compliance.
- Managed daily operations and infrastructure delivery programs using project tracking systems to ensure SLA adherence, workflow efficiency, constructability readiness, and rigorous financial and deployment compliance.
- Maintained accurate project records and delivery status in enterprise tracking systems, providing leadership with real-time visibility into schedule, cost, risk, and closeout readiness.
- Analyzed cost, schedule, and financial data to improve delivery decisions, reduce construction and deployment risk, and support large-scale network expansion initiatives.
- Built trusted partnerships across engineering, construction, project management, sales, and operations to coordinate pre-construction planning, resolve constructability issues, and align delivery solutions with business and deployment objectives.
- Mentored analysts and operations staff in cost modeling, deployment tracking, and operational best practices, strengthening delivery governance and continuous improvement.
- Delivered deployment-focused solutions that accelerated project release timelines, improved serviceability readiness, strengthened construction handoff, and increased stakeholder satisfaction.
Manager / Supervisor, Market Development at Charter Communications / Spectrum (2013-02 – 2015-02)
Built cross-functional partnerships and analyzed market trends for network expansion opportunities, streamlined pre-construction workflows, and managed technical review teams.
- Built strong cross-functional partnerships with Construction, Engineering, Finance, and Project Management teams to coordinate pre-construction reviews, ensure constructability alignment, and drive seamless project approvals.
- Analyzed market trends to uncover new commercial properties, leading to strategic network expansion opportunities of approximately $25M annually.
- Streamlined pre-construction and pre-sales workflows by improving technical review, serviceability validation, and approval processing, accelerating project releases, improving construction readiness, and strengthening customer satisfaction metrics.
- Analyzed serviceability and build-cost data to identify constructability trends, inform deployment strategy, optimize material, BOM, and resource allocation, and improve budget accuracy across network expansion initiatives.
- Led implementation and support of Charter's OSI (Online Sales Information) platform, configuring workflows to improve serviceability assessment, build feasibility tracking, workload visibility, and accuracy of deployment readiness data used for construction release decisions.
- Managed a team of 6 supporting technical reviews, serviceability validation, and deployment readiness activities, strengthening construction handoff quality and significantly improving customer satisfaction.
Team Lead, Sales Support/Market Development at Charter Communications / Spectrum (2011-11 – 2013-02)
Analyzed OSP cable designs and field data, led team of 6, coordinated with engineering and construction, and developed comprehensive database for managing as-built changes.
- Analyzed OSP cable designs and field data, ensuring constructability accuracy, improving system integration, and reducing errors in construction documentation.
- Led a team of 6 and coordinated with engineering and construction to optimize fiber route designs, validate field feasibility, and improve efficiency and project turnaround times.
- Streamlined communication between engineering and construction teams, resulting in measurable improvements in project coordination.
- Developed a comprehensive database for managing as-built changes in Google Earth (KMZ), facilitating quicker updates and reducing delays in project execution.
Design Coordinator/Sales Support Analyst at Charter Communications / Spectrum (2009-10 – 2011-11)
Collaborated with contractors, engineers, and clients on fiber network design and construction requirements across Southern California.
- Collaborated directly with contractors, engineers, and enterprise clients to clarify serviceability, validate build feasibility, support site readiness, propose technical solutions, and guide stakeholders through fiber construction requirements.
- Identified potential design issues early, reducing rework and construction delays leading to measurable improvements in project delivery and client satisfaction.
- Assisted in designing 16 high count Fiber network routes across Southern California with Ring Topology, ~3,500 CTBH routes.
- Translated technical OSP, fiber, and HFC design details into clear, actionable recommendations for clients and stakeholders.
Multiple Roles - CAD Engineering, GIS QA/QC, RF Network Design, Electrical Maintenance at Cox Communications, Inc. / Apex Data Services / IMMCO Inc
Early career roles across telecom and infrastructure projects including CAD engineering, GIS quality control, RF network design, and electrical maintenance.
- Held multiple roles across CAD Engineering, GIS QA/QC, RF network design, and electrical maintenance within large-scale telecom and infrastructure projects.
- Coordinated RF network design and quality control for Cox Communications, improving data accuracy and overall project efficiency.
- Managed GE SmallWorld PNI 4.0 updates, generated Bills of Material (BOM), resolved constructability issues, and supported construction readiness to reduce rework and improve deployment quality.
- Led drafting and QA initiatives and supported fiber node upgrades, telecom data conversion, GIS digitization, and electrical substation design projects.
