Ashely Paul

Customer Service Representative

Talent

Charlotte, NC 28213Member since September 20, 2026

Team coordinationPatrol operationsShift managementCustomer complaint resolutionService quality assessmentRelationship managementStaffing and schedulingCross-functional teamwork

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Team coordinationPatrol operationsShift managementCustomer complaint resolutionService quality assessment

About

Motivated Customer Service Representative with experience in customer service and sales. Built strong customer relationships through effective communication and understanding of customer needs. Committed to contributing to team success in a customer-focused environment while delivering accurate and efficient support.

Experience

Customer Service Representative - VXI Global Solutions LLC - Charlotte, NC

(2026-03 - 2026-05)

Resolved customer inquiries efficiently through various communication channels.
Processed orders and returns with attention to detail and accuracy.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Utilized CRM software to track customer interactions and maintain records effectively.
Collaborated with team members to improve workflow and enhance service delivery.
Managed high-volume customer inquiries, ensuring prompt resolution and satisfaction.

Armed Security Officer - Proteus Protective Services - Gastonia, NC

(2025-09 - 2025-12)

Monitored premises to ensure safety and security of personnel and property.
Conducted regular patrols, identifying and addressing potential security breaches.
Responded promptly to alarms and emergency situations, coordinating with law enforcement.
Documented daily activities and incidents in detailed reports for internal review.

Security Supervisor - Occam Security - Charlotte, NC

(2025-03 - 2025-07)

Coordinated access control measures at high-profile events, ensuring smooth entry procedures for guests while maintaining strict security standards.
Demonstrated exceptional leadership skills in managing a diverse team of security professionals while maintaining high morale levels.
Enhanced team communication through implementation of mobile technologies and applications.
Managed access control at high-profile events, facilitating smooth guest entry while upholding strict security standards.
Recorded incident reports with detailed accounts of occurrences.
Streamlined communication between team members using advanced mobile technologies and applications.
Supervised and assessed security staff performance to ensure adherence to safety regulations.

Mobile Patrol Security Officer - Occam Security - Charlotte, NC

(2023-10 - 2025-03)

Responded quickly to incidents and assessed active situations for security concerns.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Facilitated handovers between shifts with clear communication on outstanding issues and ongoing surveillance to ensure continuity of security operations.