Ashia Graves

Aspiring IT candidate, aggressively gaining a foothold into the IT industry by obtaining an accredited, hands-on training program in pursuit of CompTIA, Microsoft, and Linux certifications. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Positive, determined, and hardworking; eager to apply skills and abilities in a technical environment, meeting demands of both customer and management.

Cashier/cash office - Food Lion

(2025-09)

• Ring customers up
• Help with Western Union/ Money Orders
• Get Carts
• Stock Front End
• Food Lion To-Go

Computer User Support Specialist - Methodist Home for Children

(2023-10 - 2025-08)

• Rest email password
• Created passwords
• Troubleshoot Laptop/cell phone
• Trained new employees
• Did company phone upgrades
• Did computer install

Team Member - Duck Donuts

(2021-06 - 2022-02)

• Achieved highest customer satisfaction ratings by producing quality finished bakery items and beverages and by prioritizing guest experience as top priority
• Effectively communicated with peers to navigate the duties and responsibilities expected
• Achieved 100% accuracy rate for cash, credit, and gift card sales

Front of the House - Bahama Breeze

(2020-11 - 2021-03)

• Primary responsibilities included greeting guests, assigning tables, and managing team workflow
• Successfully resolved customer issues and complaints
• Worked the cash register and managed take-out orders when required

Customer Service Representative - Sheetz

(2020-02 - 2020-08)

• Highly skilled in using scanners, cash registers, and calculators to calculate the price of items
• Exceeded management's expectations for signing up customers for store rewards program
• Proven ability to answer customers' questions and give information in a customer-friendly way

Overnight Stocker - Wal Mart

(2019-07 - 2019-10)

• Stocked and replenished merchandise according to store merchandising layouts
• Priced merchandise, stocker shelves and took inventory of supplies
• Fostered positive work by treating all customers and employees with respect and consideration

Administrative Assistant - Konica Minolta

(2018-12 - 2019-02)

• Composed, typed and proofread correspondence, screened telephone calls, scheduled meetings, arranged files and made travel arrangements
• Distributed incoming mail, xeroxed, faxed and maintained all division records
• Ordered and maintained supplies for the division

Technical Support Agent - Conduent

(2018-08 - 2019-12)

• Provided excellent customer support while providing technical assistance in an efficient yet friendly and patient manner
• Leveraged technical proficiency in handling device support calls, including setup and troubleshooting of various devices
• Maintained all desktops to include, updates, hardware issues, software issues, network issues, active directory

Information Technology Security Administrator - MyComputerCareer (2022-07)

BS - Information Technology - Southern New Hampshire University