Christopher Smith

I am a highly skilled professional open to new and exciting opportunities. I have a background in human services, public health services, public assistance eligibility programs, business analysis, business consulting, and User Acceptance Testing (UAT). I also have extensive experience in information technology working with JIRA, JAMA, and various public service assistance eligibility systems.

I am an IIBA Certified Business Analyst, with a Yellow Belt Certification in AI (Artificial Intelligence).

Information Technology Senior Principal Consultant/Business Analyst at NTT Data (2023-01 – Present)

Provide consulting and business analysis support for clients as needed. Duties include:

• Provide consultation to clients to assist with vendor management
• Develop deliverables lists to ensure vendor compliance with contractual obligations
• Review and assess Independent Verification and Validation (IV&V) documents and recommend updates as needed
• Review software test scripts to support maintenance and enhancement of Medicaid eligibility systems
• Provide UAT (User Acceptance Testing) and QA (Quality Assurance) support
• Developed and executed test cases to validate business rules, data accuracy, and system behavior of a specific environment

Human Services Administrative Supervisor at Wake County Government (2020-01 – 2023-12)

Supervised a team of 12 customer service and administrative professionals supporting public assistance and human services operations. Duties and accomplishments were:

• Developed and prepared informational materials be distributed to the general public
• Prepared structured client intake data reports for upper-level management
• Developed and presented weekly operational reports used by executive leadership to guide service delivery decisions
• Made recommendations to management to improve current business procedures
• Promoted a high level of customer satisfaction
• Developed a secure virtual model that enabled clients to meet with staff and apply for services while onsite
• Collaborated with program staff to establish similar virtual meeting systems, application workflows, and supporting business procedures

Human Services Managed Care Case Manager at Wake County Government (2013-01 – 2020-12)

Served as a provider relations liaison and vendor management expert for Wake County. Daily tasks included:

• Managed relationships with local Medicaid service providers
• Analyzed managed care data and monitored primary care exemption rates
• Assisted local medical providers with Medicaid billing concerns
• Provided internal managed care expertise to Wake County case managers and staff
• Facilitated and conducting Carolina ACCESS training sessions as needed

Medicaid Eligibility Specialist at nThrive/Adreima (2011-01 – 2013-12)

Screened uninsured patients for Medicaid eligibility with the intent of increasing the hospital's Medicaid revenue. Daily tasks also included:

• Analyzing and updating the hospital's electronic health records
• Ensured that team quarterly financial goals and enrollment quotas were met
• Provided input for increasing the hospital's Medicaid revenue
• Prepared daily reports to identify progress towards meeting financial goals
• Validated services rendered by the hospital prior to submitting billing for payment
• Served as a liaison between Adreima and external organizations, including county social services agencies
• Submitted billing to the state or appropriate funding source for payment

Bachelor of Business Administration in Business Management – North Carolina Central University (1996-2000) Master's in Business Administration in Health Care Management – University of Saint Mary (2013-2015)