Keith Turner

An Information Technology (IT) Professional with more than 30 years of experience including workstation and local area network (LAN) support, hardware support, software application support, network printer configuration, and network administration

Senior Service Desk Analyst (Service Desk Analyst III) - Barnhardt Manufacturing Company - Charlotte, NC

(2022-01)

• Provide Windows 11 technical support to users in-person, by telephone, by email, service desk tool, or by using remote access tools to analyze, troubleshoot, and resolve hardware, software, network, and telecommunications issues (ConnectWise Automate and Manage)
• Perform problem determination, analyze operating problems, resolve issues, and escalate as necessary
• User account creation and maintenance of Active Directory, Okta, and Microsoft 365
• Perform administration of Microsoft 365
• Manage desktop computers using Microsoft Entra ID (Azure ID) and Intune
• Perform Intune device enrollment
• Manage printers
• Analyze and classify reported phishing, spam, and legitimate emails using KnowBe4 PhishER
• Manage company cell phones using MaaS360

Technology Support Technician - Rock Hill School District - Rock Hill, SC

(2021-07 - 2022-01)

• Provided technology support to staff and students

Network Administrator - Parkway Products - Greenville, SC

(2020-09 - 2021-05)

• Provided network, hardware, and software computer support (locally and remotely) to other Parkway associates and facilities for Windows 10 and Windows 7 PCs
• Provided network maintenance, monitoring and troubleshooting – devices included SonicWall firewalls, Meraki WAPs, and PoE switches
• Administered Office 365 e-mail
• Administered Microsoft servers (2008R2-2019)
• Administered network printing
• Provided SD-WAN VeloCloud support
• Supported and maintained Active Directory
• Supported Windows RDP Clients (ERP System connectivity)
• Supported and maintained Checkpoint CloudGuard SaaS
• Installed, supported, and maintained endpoint security (Carbon Black and CheckPoint SBA)
• Installed, supported, and maintained Sophos encryption with BitLocker
• Installed and supported VoIP hosted phone system
• Assisted with software license management

Network Support Analyst - The Cato Corporation - Charlotte, NC

(2006-02 - 2020-04)

• Provided network and PC support to users (locally and remotely)
• Administered Microsoft Windows 2012, 2008, 2003, 2000, and NT servers
• Administered Microsoft Windows Exchange
• Supported Microsoft Active Directory
• Configured and administered Active Directory printing
• Administered Cisco routers and switches
• Troubleshot hardware, software, and network related issues
• Supported wireless networks and VPNs (Virtual Private Networks)
• Supported Microsoft Windows NT 4.0, XP, 2000 Professional, Windows 8 Professional, and Windows 10 Professional workstations
• Set up and configured PCs, laptops, and servers – physical and virtual (via VMWare)
• Managed and administered Docuware document management system
• Managed, administered, and upgraded IBM Cognos Planning Analytics systems
• Administered Cisco firewalls and VPN security via ASA hardware and AnyConnect client
• Administered Dell SonicWall hardware
• Administered and configured Wavelink server and Symbol MC9060, MC9260, and WT41N0 handheld scanners for the Distribution Center
• Maintained data backup and recovery of servers using EMC Networker
• Created application and technical procedure documentation

LAN Analyst - Springs Industries - Lancaster, SC

(1997-09 - 2005-11)

• Administered Microsoft Windows 2000 and Windows NT 4.0 servers
• Set up network printers in Microsoft Windows Active Directory (AD)
• Primary support associate for the Acambaro, Mexico facility (Windows NT 4.0 network)
• Supported Local Area Networks (LANs) for Springs facilities
• Provided 2nd-Level end-user support for computer software and hardware
• Supported Microsoft Windows XP, 2000 Professional, NT Workstation 4.0 and '95
• Worked with other team members to manage support calls
• Created application and technical procedure documentation
• Created and deleted Microsoft Active Directory (AD) and Novell Netware network IDs
• Worked with network security issues
• Configured Dell and IBM PCs (laptops and desktops)
• Supported Citrix Metaframe users
• Troubleshot and resolved network connectivity issues
• Set up and configured HP print servers and resolved printing issues
• Interfaced PCs to IBM mainframe, AS/400, and DEC Vax systems

Computer Technician - Chester County Schools - Chester, SC

(1996-09 - 1997-09)

• Installed and repaired personal computers (PCs)
• Installed and maintained computer software and Novell networks
• Provided technical support to educators
• Ran network cabling and troubleshot connectivity to PCs, servers, and hubs

Bachelor of Science - Business Administration - Winthrop University (1993-05)

Associate Degree - Industrial Electronics - Spartanburg Technical College (1986-02)

Certificate - Network Operations - York Technical College (2002-12)