Ashley Dwinell

Diligent and detail-oriented medical front office professional with 10 years of experience in patient care, administrative support, and customer service. Skilled in providing administrative support to various departments, including data entry and filing. Proven ability to work effectively in fast-paced environments and handle multiple tasks simultaneously. Strong communication and interpersonal skills with a focus on delivering exceptional patient care and satisfaction.

Preschool lead teacher 3/25/25- present The Children’s Courtyard

Mission Viejo, ca

-Teach 2.5 year old children

-diapering and potty training

-curriculum

Front Desk Receptionist at Smart Health and Wellness (2024-10 – 2025-02)

• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up

Front Medical Receptionist at Accelerated Urgent Care (2024-08 – 2024-12)

• Managed patient registration process, ensuring accurate and up-to-date information in electronic health records
• Scheduled appointments for patients, optimizing clinic efficiency and minimizing wait times
• Maintained confidentiality of patient information in compliance with HIPAA regulations
• Assisted physicians with administrative tasks such as preparing medical reports and correspondence
• Managed incoming and outgoing phone calls, addressing inquiries from patients, healthcare providers, and insurance companies
• Responded to emergencies or urgent situations by following established protocols
• Developed strong relationships with vendors/suppliers to negotiate favorable pricing terms for medical supplies/equipment
• Served as a liaison between patients/families and healthcare providers regarding appointment scheduling or other concerns
• Participated in quality improvement initiatives aimed at enhancing patient satisfaction
• Performed data entry tasks to update patient demographics, medical history, and billing information

Private Caregiver at Private Caregiving Services (2020-02 – 2024-02)

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Assisted with physical therapy exercises as directed by healthcare professionals
• Documented daily observations including changes in behavior or health conditions
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
• Served as an advocate for clients' rights and ensured they received respectful treatment from others
• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition

Executive Administrative Assistant at Fountain Day School (2015-09 – 2020-02)

• Prepared and edited correspondence, reports, presentations, and other documents for executive team
• Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
• Collaborated with cross-functional teams to ensure smooth communication flow between departments
• Managed multiple calendars effectively, scheduling appointments, meetings, and conference calls while avoiding conflicts
• Conducted research projects, gathering data from various sources to support decision-making processes
• Prepared comprehensive reports, presentations, and spreadsheets using Microsoft Office Suite (Word, PPT, and Excel)
• Maintained and updated company databases, ensuring accuracy and confidentiality of information
• Managed office supplies inventory, reordering items as needed to ensure smooth operations
• Screened phone calls and emails for executives, prioritizing messages and responding on their behalf when necessary
• Maintained electronic filing system for easy retrieval of important documents

Front medical Correspondent at Southern Orange County Pediatric Associates (2006-06 – 2015-08)

• Greeted and checked in patients, ensuring a warm and welcoming atmosphere
• Scheduled appointments for patients, efficiently managing the appointment calendar
• Answered phone calls and addressed patient inquiries with professionalism and accuracy
• Managed incoming and outgoing mail, distributing correspondence to appropriate staff members
• Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
• Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
• Resolved scheduling conflicts or issues promptly to minimize disruptions in patient care
• Provided support during emergencies by contacting necessary medical personnel or alerting appropriate departments within the facility
• Trained new front desk receptionists on office protocols and customer service best practices
• Served as a liaison between patients and healthcare providers regarding prescription refills and medication inquiries
• Developed and maintained positive relationships with patients, ensuring their comfort and satisfaction throughout their visit

Online course in Early Childhood Education – UCLA (2015-09 – 2018-06)

High school diploma – Laguna Hills High School (1999-09 – 2002-06)