Preschool lead teacher 3/25/25- present The Children’s Courtyard
Mission Viejo, ca
-Teach 2.5 year old children
-diapering and potty training
-curriculum
Front Desk Receptionist at Smart Health and Wellness (2024-10 – 2025-02)
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up
Front Medical Receptionist at Accelerated Urgent Care (2024-08 – 2024-12)
- Managed patient registration process, ensuring accurate and up-to-date information in electronic health records
- Scheduled appointments for patients, optimizing clinic efficiency and minimizing wait times
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Assisted physicians with administrative tasks such as preparing medical reports and correspondence
- Managed incoming and outgoing phone calls, addressing inquiries from patients, healthcare providers, and insurance companies
- Responded to emergencies or urgent situations by following established protocols
- Developed strong relationships with vendors/suppliers to negotiate favorable pricing terms for medical supplies/equipment
- Served as a liaison between patients/families and healthcare providers regarding appointment scheduling or other concerns
- Participated in quality improvement initiatives aimed at enhancing patient satisfaction
- Performed data entry tasks to update patient demographics, medical history, and billing information
Private Caregiver at Private Caregiving Services (2020-02 – 2024-02)
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Assisted with physical therapy exercises as directed by healthcare professionals
- Documented daily observations including changes in behavior or health conditions
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
- Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
Executive Administrative Assistant at Fountain Day School (2015-09 – 2020-02)
- Prepared and edited correspondence, reports, presentations, and other documents for executive team
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Collaborated with cross-functional teams to ensure smooth communication flow between departments
- Managed multiple calendars effectively, scheduling appointments, meetings, and conference calls while avoiding conflicts
- Conducted research projects, gathering data from various sources to support decision-making processes
- Prepared comprehensive reports, presentations, and spreadsheets using Microsoft Office Suite (Word, PPT, and Excel)
- Maintained and updated company databases, ensuring accuracy and confidentiality of information
- Managed office supplies inventory, reordering items as needed to ensure smooth operations
- Screened phone calls and emails for executives, prioritizing messages and responding on their behalf when necessary
- Maintained electronic filing system for easy retrieval of important documents
Front medical Correspondent at Southern Orange County Pediatric Associates (2006-06 – 2015-08)
- Greeted and checked in patients, ensuring a warm and welcoming atmosphere
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Answered phone calls and addressed patient inquiries with professionalism and accuracy
- Managed incoming and outgoing mail, distributing correspondence to appropriate staff members
- Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
- Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
- Resolved scheduling conflicts or issues promptly to minimize disruptions in patient care
- Provided support during emergencies by contacting necessary medical personnel or alerting appropriate departments within the facility
- Trained new front desk receptionists on office protocols and customer service best practices
- Served as a liaison between patients and healthcare providers regarding prescription refills and medication inquiries
- Developed and maintained positive relationships with patients, ensuring their comfort and satisfaction throughout their visit
