Ashley Kirkpatrick

Healthcare Administrative Professional with 10+ years of experience supporting hospital and dental operations. Bachelor of Science in Healthcare Management with expertise in insurance verification, benefit interpretation, patient access, treatment plan presentation, claims follow-up, surgery scheduling, healthcare administration, and team leadership. Experienced with commercial, government, employer-sponsored, and VA insurance plans.

Proficient in Curve Dental, Dentrix, Dentrix Ascend, Eaglesoft, Cerner, and Microsoft Office.

Patient Care Coordinator - Winterholler Dentistry

(2026-01 - 2026-07)

• Coordinate daily patient access and front office operations using Curve Dental.
• Verify insurance eligibility and benefits.
• Present treatment plans and explain deductibles, downgrades, annual maximums, and estimated patient responsibility.
• Schedule appointments, register patients, collect payments, and maintain HIPAA compliance.

Patient Care Coordinator - Legacy Smiles

(2021-09 - 2025-10)

• Managed front office operations using Dentrix and later Dentrix Ascend.
• Verified benefits for commercial, government, employer-sponsored, and VA dental plans.
• Created and maintained insurance plans in Dentrix using carrier fax-backs.
• Presented treatment plans and explained coverage, deductibles, downgrades, annual maximums, and patient responsibility.
• Submitted insurance claims and followed outstanding claims in Dentrix Ascend with supporting documentation and carrier follow-up.
• Coordinated VA Community Care authorizations and SAR/RFS referrals.

Front Desk Coordinator - Turley Dental Care

(2020-11 - 2021-09)

• Managed front office operations using Eaglesoft.
• Verified insurance, registered patients, scheduled appointments, and collected payments.

Pre-Visit Supervisor - Billings Clinic

(2019-12 - 2020-11)

• Supervised 12 employees across five work groups.
• Managed workflow, cross-training, insurance builds, quality metrics, and staff support.

Technical Assistant III - Billings Clinic

(2019-02 - 2019-11)

• Managed budgets, invoices, purchase orders, contract reviews, and Excel reporting.

Surgery Scheduler - Billings Clinic

(2016-08 - 2019-02)

• Scheduled surgeries for all hospital specialties using Cerner.
• Coordinated operating rooms, anesthesiologists, procedures, specialty equipment, and instrument carts from physician work queues.

Medical Records / Admissions Coordinator - Billings Health & Rehab

(2014-04 - 2016-08)

• Managed medical records, admissions, staffing support, reception, and resident activities.
• Earned Platinum Service Certification.

Bachelor of Science - Healthcare Management - South University (2010 - 2014)