Ruqayyah Raheem

Surgery Scheduling Coordinator with 3+ years of healthcare administrative experience supporting patient scheduling, insurance verification, pre-authorization, and provider calendar coordination. Proven ability to manage surgical cases accurately, reduce scheduling delays, and provide clear, compassionate patient communication. Known for integrity, adaptability, and dependable cross-functional support.

Surgery Scheduling Coordinator - Eye Consultants of Atlanta - Atlanta, GA

(2023-06 - 2025-09)

• Supported pre-authorization processes with insurance companies to obtain surgical approvals before scheduling.
• Created reports to track surgical cases, maintaining accurate data entry and completing time-sensitive tasks within established deadlines.
• Prepared surgical-case correspondence, including appointment confirmations and follow-up letters, for multiple patients each week.
• Managed multiple provider calendars to schedule surgeries without date or time conflicts.
• Responded promptly to patient inquiries about upcoming surgeries, supporting clear communication and a positive patient experience.
• Maintained surgical case logs in the EHR and flagged discrepancies for billing and clinical follow-up.
• Processed cancellations and reopenings for OR slots, reallocating cases to shorten patient wait times.
• Verified insurance benefits and documented authorization numbers in patient records to prevent billing denials.
• Coordinated OR block times with surgeons and anesthesiologists to align case sequences and room availability.

Medical Receptionist - Eye Consultants of Atlanta - Atlanta, GA

(2022-08)

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out, and payments for billing.
• Managed multi-line phone systems and greeted patients professionally.
• Assisted patients with completing medical forms and documentation.
• Responded to insurance correspondence to verify patient coverage.
• Used computerized data management systems to organize patient datasets and coordinate care.
• Screened and referred patients to optimize resource use and staff triage.
• Scanned documents into EMA and verified insurance benefits and eligibility.
• Collected outstanding balances, deductibles, and copays at check-in.
• Scheduled follow-up appointments and adjusted existing ones as needed.
• Answered multi-line phones, handled patient needs, and responded to voicemails promptly.
• Maintained schedule templates for multiple providers.

Therapy Aide - Chiro Time Clinics - US

(2022-01 - 2022-08)

• Assisted patients recovering from injuries and prepared therapy equipment for appointments.
• Registered patients for appointments and follow-up visits.
• Processed payments and maintained patient files through scanning and document preparation.
• Sanitized treatment areas and equipment while following applicable standards and regulatory guidelines.

Dietary Aide - Rehabilitation Center - US

(2018-03 - 2021-12)

• Prepared and served meals while assisting with food preparation.
• Stocked bulk food items and supplies.
• Ensured kitchen, serving, and dining areas were clean and sanitized.

Patient Intake Coordinator - Southwest Preferred vascular Care - Atlanta

(2025-09)

• Keeping and maintaining a schedule on a daily basis
• Responsible for all patient information being ready and available according to the schedule on a daily basis.
• Responsible for the lobby appearance and material contained in the lobby
• Friendly and professional greeting of all patients and visitors
• Primary contact for receiving calls to the centers. Daily phone duties include answering telephones, confirmation of appointment, liaison with referring facility and other needs as determined by staff, manager or MD
• Develops a good working relationship with dialysis units, nephrologists, and other referring agents in order to assist in coordination of care, including transportation arrangements as needed
• Responsible for requesting and obtaining appropriate information from the referring facility in order to safely and appropriately treat patients in the center
• Responsible for checking all patient chart information to ascertain information is current and accurate with forms, chart stickers, and information as needed
• Responsible for preparation of all new patient charts and responsible that all new paperwork is properly inserted into the patients record
• Responsible for obtaining copies of all insurance cards and picture ID on new patients and confirming insurance information on existing patients
• Knowledge of HCPCs, ICD10, CPT codes
• Responsible for valid referrals on all patients
• Works with insurance companies to obtain valid prior authorization for services covered
• Responsible for collecting co pays and past due balances at check in and full amount for self pay at check out
• Responsible for monitoring patient flow by notifying staff of check in as appropriate
• At check out, responsible for ensuring patient has all needed paperwork as well as a follow up appointment as indicated
• Marks schedule for no shows and reschedules as appropriate
• Maintains a daily patient roster and completes daily reports on time
• Responsible for faxing reports as needed to dialysis units or physician’s offices
• May need to distribute mail
• Responsible for ordering and maintaining office supplies and equipment
• May need to assist the clinical staff in obtaining necessary data for required reports

High School Diploma - Osborn High School