Ashley McMillan

A quick learner, eager to learn, apply and expand my knowledge and experiences within the library. I actively apply my developed and learned skills and knowledge in an ever changing environment. Capable of working collaboratively with a team, or productively alone with minimal guidance. I am an active listener with conflict resolution management communication skills, rapid problem-solving and critical thinking skills.

Library Technician NF-03 - McChord Library - JBLM, WA

(2026-01 - 2026-05)

• Assisted patrons with technological needs to strengthen their research capabilities.
• Conducted regular inspections of library resources for proper maintenance.
• Conducted regular inventory checks to reconcile catalogued items and identify missing materials.
• Researched requested topics for patron support.
• Created thematic reading lists to engage patrons with a variety of library resources.
• Tracked and reported circulation, usage, and service statistics in daily, weekly and monthly stat sheets.

Library Technician NF-02 - McChord Library - JBLM, WA

(2024-07 - 2026-01)

• Assisted patrons with technology needs, thereby enhancing their research capabilities.
• Streamlined check-in and check-out procedures with efficient use of library management software.
• Trained new staff members to deliver consistent service quality and improve patron satisfaction.
• Facilitated multimedia interest group sessions, engaging patrons with diverse formats which included film, text, and documentaries.

General Merchandiser Supervisor - Barnes & Noble Education - Clarksville, TN

(2022-12 - 2024-05)

• Handled textbook management through the internal database – which included transfer requests, price changes and changes to professor's textbook recommendations.
• Designed in-store and window displays to boost customer engagement.
• Created product displays that elevated store aesthetic and attracted customer attention.
• Improved customer satisfaction with prompt and courteous service.
• Trained new staff in store policies and procedures, ensuring smooth team integration.
• Performed regular inventory checks, ensured product availability.

Student Library Intern - Swansboro Branch Library - Swansboro, NC

(2019-08 - 2019-11)

• Checked out books for patrons swiftly and accurately.
• Assisted patrons with information retrieval tasks.
• Helped users navigate the online catalog effectively, aiding in their search efforts.
• Conducted regular inventory checks to reconcile catalogued items and identified missing materials.
• Handled book repairs carefully whist maintaining their integrity.

Customer Service Representative - Wal-Mart #7179 - Swansboro, NC

(2018-01 - 2021-12)

• Managed high-volume customer queries simultaneously through effective multitasking.
• Managed a high volume of inbound calls for quick resolution of customer issues.
• Recommended products based on customer needs and preferences, enhancing their shopping experience.
• Maintained clean, orderly work environment, creating a positive atmosphere for staff and customers.
• Offered technical support, leading to enhanced user experience.

Masters - Library Science & Information Studies - University of North Carolina at Greensboro (2019-12)

Bachelor of Arts - English - University of North Carolina at Wilmington (2017-05)