Sade Diallo
Records Technician
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About
Customer-focused healthcare professional with experience in healthcare administration, records management, patient registration, and front desk operations. Strong background in customer service, confidentiality, documentation accuracy, and supporting clients in fast-paced environments.
Experience
Records Technician at Newport News Police Department (2025-07 – Present)
- Maintain confidential records and documentation with accuracy
- Process reports and manage administrative documentation
- Provide customer service to internal staff and the public
- Ensure accuracy and compliance when handling sensitive information
Patient Access Representative at Riverside Regional Medical Center (2024-04 – Present)
- Register patients and verify demographics
- Verify insurance coverage and eligibility
- Collect co-pays and process payments
- Maintain patient safety and confidentiality
- Provide exceptional customer service to patients and families
Patient Care Assistant / Caregiver at Glenburnie Rehabilitation and Nursing Center (2015-01 – 2017-06)
- Assisted residents with daily living activities
- Recorded vital signs and reported patient concerns
- Supported patient comfort and safety
Front Desk Agent at Homewood Suites by Hilton (2015-01 – 2018-12)
- Managed guest check-in/check-out
- Handled payments and scheduling
- Resolved customer concerns professionally
Education
Bachelor's Degree in Clinical Laboratory Science – Richard Bland College of William & Mary (2022)
