Office Assistant
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Experienced Customer Service Rep, Assistant teacher and Loss Preventionofficer whom exceeds at time management and organization. Adapt athandling confidential and / or sensitive information. Skilled at problemsolving and conflict resolution and able to help in teamwork.
Burlington Stores, Inc.
- Loss Prevention SpecialistFarmington, CTSkillsEducation and TrainingExpected in 05/2025CTState Capitol College950 Main St HArtford CT 06103Associate Degree: Criminal JusticeVictimology06/2013Bloomfield High SchoolBloomfield, CTHigh School DiplomaAmerican Red Cross VolunteerInformed customers about billing procedures, processed payments, andprovided payment option setup assistance.●Remained calm and professional in stressful circumstances andeffectively diffused tense situations.●De-escalated problematic customer concerns, maintaining calm, friendlydemeanor.●Answered inbound calls, chats and emails to facilitate customer service.●Updated databases with new and modified customer data.●Plan individual and group age-appropriate activities to actively engagechildren and encourage social, cognitive and emotional growth.●Maintain frequent communications with parents through informaldiscussions and daily reports●Ensure all center policies and state regulations are met.●Ensure a healthy classroom environment - including maintainingappropriate hygiene and cleanliness standards and safety and security ofchildren.●Maintain accurate records, forms and files.●Maintain personal professional development plan to ensure continuousquality improvement.●CPR/First Aid Certified●EpiPen Certified●8 years Preschool experience●Guard Card ID●CCTV/Surveillance●4 years etiquette in customer service●
Macy's Department Store - Loss Prevention Officer West Hartford, CT Solinsky EyeCare - Front Desk Receptionist Farmington, CT Women's League CDC - Preschool Assistant Teacher Hartford, CT Part time -watch over the sales floor to prevent shoplifting and changing of price tags. patrol on foot in full uniform to act as a theft deterrent or sometimes I may dress in regular clothing to pretend to be a customer as they look for what's commonly called "the steps" of a apprehension. ● Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence. ● ● Accounted for store cash through daily tallies and frequent audits. Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft. ● Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property. ● Collaborated with law enforcement agencies during investigations and provided evidence as required
Associate's degree in criminal justice
