Ashley Tijerina

Front Lead with 5 years of experience in dental office management, adept at enhancing patient satisfaction and retention through strategic feedback analysis and service improvements. Demonstrates proficiency in computer systems, team leadership, and problem-solving, ensuring a positive and efficient front office environment. Committed to fostering a supportive office culture and delivering exceptional customer service by resolving inquiries and requests promptly and tactfully.

Front Lead / Front Management - Tiny Teeth Dental at Goodyear - Goodyear

(2020-10 - 2025-09)

• Led front office operations, enhancing patient satisfaction and boosting retention rates.
• Implemented feedback analysis, identifying key service improvements for increased patient loyalty.
• Fostered a welcoming environment, contributing to a positive and supportive office culture.
• Handle guest inquiries, complaints, and special requests, ensuring a positive customer experience and resolving issues in a timely and tactful manner.

High School Diploma - Ombudsman Charter School at Peoria, Arizona (2016-08 - 2020-06)