Asia Courts

Accomplished General Manager with over a decade of experience leading restaurant operations, developing high-performing teams, and delivering exceptional guest experiences. Recognized for improving operational efficiency, maintaining profitability, coaching future leaders, and creating positive workplace cultures. Passionate about hospitality, operational excellence, and exceeding business goals through strong leadership and customer-focused service.

General Manager at Dunkin' (2020-03 – 2026-08)

• Oversaw daily café operations: maintaining proper par levels, practicing FIFO, checking tills and deposits & establishing accurate daily forecasts for staffing.
• Hiring training new hires, monitoring employee turn over rates, managing waste, inventory and management logs.
• Insuring customer satisfaction and service. verifying refunds, customer complaints, voids/discounts
• General management duties including daily sales, maintaining and tracking food and labor costs, tracking guest count, waste & ticket times
• Maintaining high service standards in a fast-paced environment

Receptionist at The Raven Spa (2019-06 – 2023-05)

• Scheduling, customer service, & sign in including cashier duties
• Computer sufficiency including Excel, Mind & Body scheduling, Microsoft word
• Performed maintenance and facility checks
• Utilized strong time management and response skills

Assistant General Manager at Undergrind Soul Food (2018-03 – 2020-03)

• Oversaw daily café operations: maintaining proper par levels, practicing FIFO, checking tills and deposits & establishing accurate daily forecasts for staffing.
• Training new hires, managing waste, inventory and management logs.
• Insuring customer satisfaction and service. verifying refunds, customer complaints, voids/discounts
• Maintaining proper positions during peak hours and assistant team members where needed

Team Member, Shift lead, Assistant Manager at The Pit & Peel (2014-11 – 2018-01)

• Promoted from team member to shift lead within 6 months
• Coordinated scheduling and shift coverage, & daily forecast
• Provided hands-on customer service and conflict resolution
• Supported training and onboarding of new employees, maintaining tills, verifying cash and making deposits.
• Ensured consistent service quality and team communication through training, hiring, and conducting evaluations

Diploma – Hampton High School (2009 – 2013)

Fine Arts – Howard University (2013 – 2016)