Jay Trumbull

Hospitality and operations leader with 15 years managing hotel properties, building high-performing teams, and delivering exceptional guest experiences across multimillion dollar properties. Deep expertise in multi-department operations, financial management, guest services, housekeeping, staff development, and brand standards compliance. Subsequently spent 17 years leading creative operations and team building at senior level in the entertainment industry, bringing an uncommon combination of service excellence instincts and brand storytelling perspective to hospitality leadership.

A genuine lover of Catalina Island and the adventure it represents.

Hospitality Management - VARIOUS LUXURY PROPERTIES - Corpus Christi and Los Angeles

(1996-01 - 2011-12)

• Led hotel operations across multiple luxury properties, overseeing all facets of daily operations including guest services, housekeeping, facilities, food and beverage, and staff management across high-volume, high-standards environments.
• Built and developed high-performing teams across all departments, establishing the service culture, training programs, and performance standards that sustained exceptional guest satisfaction scores across all properties.
• Managed financial performance including budgeting, cost control, labor management, revenue optimization, and P&L; accountability across multimillion dollar property operations.
• Maintained rigorous brand standards, quality assurance, safety, and compliance protocols across all departments, ensuring consistent delivery of premium guest experience.
• Developed and maintained strong community and guest relationships, building loyal repeat guest relationships and sustaining the property reputation for exceptional service.
• Collaborated cross-functionally with sales, marketing, revenue management, and ownership teams to align operational execution with broader business objectives.

Executive Creative Director - DARK BURN CREATIVE - Los Angeles

(2020-01)

• Built and led a multidisciplinary creative team from zero, establishing team culture, operational standards, and the workflow systems that sustained high-quality output across demanding production schedules.
• Managed client relationships, budgets, vendor partnerships, and cross-functional stakeholder communication across multiple simultaneous accounts.
• Developed brand identity and guest experience storytelling for major entertainment franchise brands, bringing a hospitality-informed perspective to brand expression and audience engagement.

Creative Director and Executive Producer - AV SQUAD - Los Angeles

(2018-01 - 2020-12)

• Built a full creative operation from zero including team hiring, process development, and operational infrastructure, growing the division into a profitable unit in year one.
• Led cross-functional teams, managed vendor relationships, and maintained quality standards across high-volume, deadline-driven production environments.

AA - Hospitality Management - Del Mar College

Business Management - Texas A&M, Corpus Christi

AA - Post Production and Digital Media - FIDM, Los Angeles