Assra Alnaem

Experienced Customer Service Representative with a strong background in healthcare support, retail, and financial services. Expert at handling high-volume calls, resolving issues with empathy, and ensuring customer satisfaction. Recognized for strong multitasking, communication, and problem-solving skills.

Customer Excellence Associate - Magellan Healthcare - Remote

(2022-11 - 2023-12)

• Handled up to 80 calls daily, assisting members and providers with authorizations, benefit quotes, and claims.
• Emailed provider forms and gathered accurate information to ensure compliance.
• Demonstrated empathy and active listening to resolve concerns and deliver excellent service.
• Performed data entry and processed prior authorizations efficiently.

Smile Guide - Smile Direct Club - Eastpointe, MI

(2020-02 - 2021-04)

• Checked in clients, gathered personal and payment details, and explained product/treatment options.
• Educated clients about payment plans, ensuring confidence in purchase decisions.
• Maintained a welcoming environment and built strong client relationships.

Beauty Advisor - Ulta

(2017-07 - 2019-06)

• Delivered personalized beauty consultations and product recommendations.
• Maintained an 85% conversion rate for reward sign-ups and promoted credit cards successfully.
• Greeted and assisted over 80 customers daily while ensuring satisfaction.
• Consistently met and exceeded sales targets through upselling and product knowledge.

Service Representative - LPL Financial - La Jolla, CA

(2017-12 - 2018-05)

• Managed 60–100 daily calls during tax season, providing accurate financial information to advisors.
• Verified caller identities, logged inquiries, and resolved issues efficiently.
• Sent follow-up emails and uploaded files quickly to ensure client satisfaction.
• Developed multitasking skills to handle high-pressure situations with accuracy.

Sales Associate - Kohl's

(2014-11 - 2017-08)

• Solicited and processed over 800 credit applications as store credit greeter.
• Delivered excellent service while assisting customers with purchases and returns.
• Operated POS systems with speed and accuracy in high-volume retail setting.
• Recognized for efficiency and attention to detail in completing store tasks.

Home Health Aide - IHHS & Meridian Homecare

(2016-03 - 2017-06)

• Provided in-home care for dementia patients, assisting with hygiene, transfers, and mobility.
• Administered medications and ensured patient comfort and safety.
• Maintained a clean environment and transported patients to appointments.
• Demonstrated compassion and patience while supporting vulnerable clients.

High School Diploma - El Cajon Valley High School (2015)