Astha Bhandari
F&B supervisor
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About
Experienced Food & Beverage Supervisor with strong hospitality expertise and a proven record of delivering excellent customer service. Skilled in team leadership, staff training, and restaurant operations. Adept at managing front-of-house and back-of-house coordination to ensure smooth service and high customer satisfaction. Motivated professional focused on improving service standards, efficiency, and guest experience.
Experience
Food & Beverage Supervisor at Stone House Hotel (2022-08 – 2025-02)
Oversaw daily food and beverage operations ensuring high service standards, managed inventory and staff, coordinated front-of-house and back-of-house teams during busy services and events.
- Oversee daily food and beverage operations ensuring high service standards.
- Manage inventory and order supplies to prevent stock shortages.
- Monitor staff attendance and shift procedures.
- Provide attentive and professional customer service.
- Reconcile cash and card transactions to maintain accurate records.
- Coordinate front-of-house and back-of-house teams during busy services and events.
- Ensure staff follow hygiene, uniform, and service policies.
Customer Service (Deputy Manager) at Kotak Mahindra Bank (2016-07 – 2019-12)
Resolved customer issues with professionalism and efficiency, maintained strong client relationships, supervised administrative staff, and supported staff training and development.
- Resolved customer issues with professionalism and efficiency.
- Maintained strong client relationships through effective communication.
- Supervised administrative staff for smooth daily operations.
- Supported staff training and development.
Education
Master of Science in Zoology – Kumaon University (2015)
Bachelor of Science in Biology – Kumaon University (2013)
