Audra Caffrey

Dynamic food service professional skilled in cash handling, food safety, and delivering exceptional dining experiences. Committed to fostering strong customer relationships and ensuring satisfaction through effective communication and teamwork.

VIP Food Server Banquets - Ocean Casino Resort - Pleasantville, New Jersey, United States

(2024-08)

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Delivered food and beverages accurately and efficiently, adhering to restaurant standards.
• Collaborated with kitchen staff to synchronize orders and maintain service flow during peak hours.
• Assisted in training new servers on menu items and restaurant protocols to enhance team performance.
• Managed table settings and cleanliness, contributing to a welcoming atmosphere for patrons.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Participated in daily briefings to stay informed about menu changes and special promotions.
• Responded promptly to guest inquiries and concerns, fostering strong customer relationships.
• Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
• Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
• Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Cultivated warm relationships with regular customers.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Streamlined food preparation process, reducing wait times for orders.
• Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
• Increased repeat business by establishing personal rapport with regular customers.
• Implemented system for tracking special dietary requests, ensuring accurate and consistent fulfillment.
• Managed inventory effectively, reducing waste and ensuring availability of popular items.
• Contributed to menu redesign by providing insights on customer preferences and seasonal ingredients.
• Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
• Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
• Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
• Elevated customer satisfaction through followup and enthusiastic customer service.
• Assisted in training new servers, sharing best practices for excellent customer service.
• Increased sales by upselling appetizers, desserts, and specialty beverages.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Provided exceptional service to large parties, coordinating with the team for smooth operations.
• Processed orders and sent to kitchen employees for preparation.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving.

Food Server - Hardrock Cafe Casino

(2018-05 - 2026-04)

• Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
• Managed food and beverage orders, maintaining accuracy and efficiency during high-volume shifts.
• Trained new staff on menu offerings, service protocols, and safety standards.
• Collaborated with kitchen staff to coordinate timely order preparation and delivery.
• Delivered exceptional dining experiences through attentive customer service and menu knowledge.
• Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
• Trained new employees on restaurant protocols, enhancing team efficiency and service quality.
• Managed multiple tables simultaneously while maintaining high standards of service and guest satisfaction.
• Resolved customer complaints promptly to enhance overall dining experience and retention rates.
• Implemented feedback mechanisms to improve service delivery and streamline operations.
• Assisted in inventory management, contributing to cost control and efficient resource utilization.
• Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
• Enhanced customer satisfaction by providing efficient and friendly food service.
• Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Managed cash register accurately, ensuring proper handling of transactions and tips.
• Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Contributed positively to team morale through effective communication and cooperation with coworkers.
• Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
• Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
• Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
• Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
• Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners' departures.
• Engaged with customers to gather feedback, driving continuous improvement in service delivery.
• Improved customer satisfaction with quick and accurate order taking.
• Executed daily opening and closing procedures, maintaining operational efficiency.
• Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
• Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
• Spearheaded campaign to promote underappreciated menu items, increasing their popularity and sales.
• Recommended wine pairings and specialty dishes, enhancing dining experience.
• Enhanced dining experience by providing prompt, courteous service to customers.
• Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
• Facilitated team-oriented environment, contributing to positive working atmosphere.
• Assisted in hosting events, providing exceptional service to large groups and special occasions.
• Trained new servers in customer service best practices, elevating overall team's performance.
• Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
• Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
• Streamlined food preparation process, reducing wait times for orders.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Cultivated warm relationships with regular customers.

Food Server Supervisor - Greenhouse

(2007-10 - 2019-11)

• Delivered exceptional customer service in fast-paced dining environment.
• Managed order accuracy and timely delivery of food and beverages.
• Collaborated with kitchen staff to ensure seamless service execution.
• Trained new servers on menu knowledge and customer interaction techniques.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Maintained cleanliness and organization of dining area for optimal ambiance.
• Developed strong relationships with regular customers to foster repeat business.
• Assisted in menu development, offering suggestions based on customer feedback and preferences.
• Oversaw daily operations, ensuring adherence to quality and safety standards.
• Trained and mentored team members on best practices and operational procedures.
• Coordinated inventory management, optimizing stock levels to reduce waste.
• Implemented process improvements that enhanced workflow efficiency across departments.
• Conducted performance evaluations, providing feedback to enhance employee development.
• Managed scheduling and staffing to align resources with production demands.
• Developed training materials that improved onboarding processes for new hires.
• Led cross-functional meetings to address operational challenges and drive solutions.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Streamlined inventory management processes, leading to more organized and efficient stock handling system.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Increased customer retention rates by implementing customer feedback into actionable improvements.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.

Patient Care Tech - Atlanticare

(2010-10 - 2016-12)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

High School Diploma - Vineland (1989)