Audrey Carroll-Joanides

Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision. Achieved 28% increase in sales revenue by implementing effective sales strategies and providing exceptional customer service Managed a team of 5 sales associates, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.

Store Manager/District Trainer at Swarovski Boutique (2023-10 – 2026-02)

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
• Achieved 28% increase in sales revenue by implementing effective sales strategies and providing exceptional customer service
• Managed a team of 5 sales associates, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.
• Trained new Store Managers hired within New England District area for Swarovski boutiques.
• Analyzed sales data on a regular basis to identify trends and opportunities for improvement; used findings to develop targeted action plans.
• Created employee schedules based on anticipated business needs while ensuring adequate coverage during peak hours/days; optimized staffing levels for maximum efficiency without compromising service quality.

Sales Representative at Christian Dior (2021-03 – 2023-10)

• Encouraged sales of Christian Dior fragrances to customers with knowledge of products and sales tactics.
• Merchandised fragrance products on sales floor following company and Macy's guidelines.
• Educated Macy's employees about new fragrances, merchandising, sales goals and incentives.

Sales Representative at L'Oreal International Designer Fragrances (2008-10 – 2023-10)

• Encouraged sales of Giorgio Armani, Valentino, Viktor & Rolf, YSL, Mugler, Azzaro, and Ralph Lauren fragrances to customers with knowledge of products and sales tactics.
• Merchandised fragrance products on sales floor following company and Macy's guidelines.
• Educated Macy's employees about new fragrances, merchandising, and sales incentives.
• Submitted detailed weekly sales reports and analyze YTD/MTD/WTD sales goals and performance compared to LY.

Brand Ambassador at Oakley/Ray-Ban/Hydro Flask with Third Channel (2020-01 – 2020-04)

• Represented Oakley, Ray-Ban, and Hydro Flask brands in multiple Dick's Sporting Goods locations.
• Merchandised product according to company guidelines, conduct inventory counts, and organize backstock.
• Encouraged sales in all lines with selling tactics and product knowledge.
• Educated Dick's Sporting Goods employees on new product, brand features, and selling tools.

Executive of Guest Experience at Target (2006-03 – 2007-08)

• Managed all aspects of the front end team members (cashiers, guest services, café, cash office, cart attendants, and front end mangers).
• Performed Executive opening and closing procedures for the multi-million dollar store.
• Ensured guest experience inside and outside store met company expectations.

Commission Sales Associate at Filene's (2003-12 – 2006-03)

Men's Fragrance & Women's Shoes

• Assisted customers with product selection, purchases, returns, and opening Filene's credit cards.
• Merchandised inventory according to company guidelines.

Teaching Assistant/Sales Associate at Johnson & Wales University (2004-09 – 2005-06)

• Cooperated with Professors in teaching retail interns of Johnson & Wales University.
• Assisted customers of the retail boutique with product selection, purchases/returns and merchandised clothing, accessories, and gift inventory.

AmeriCorps VISTA Leader at Dress for Success (2002-11 – 2003-11)

• Managed AmeriCorps volunteers thru the application process, hiring, and reporting that were distributed nationally at Dress for Success affiliates.
• Created, managed, and distributed a monthly communication newsletter worldwide to all Dress for Succes affiliates.

AmeriCorps VISTA at ACCION USA (2001-11 – 2002-11)

• Acted as a loan officer assisting clients that were denied bank financing with applications for micro financing small business loans.
• Created and distributed marketing materials to all new businesses in area.

Bachelor of Science in Retail Marketing & Management – Johnson & Wales University (2003-12 – 2006-03)

Associate of Science in Fashion Merchandising – Thomas College (1999-09 – 2001-05)