Store Manager at Gamestop (2023-09 – Present)
- Directed daily operations to optimize store performance and enhance customer satisfaction.
- Developed staff training programs to improve service quality and foster team collaboration.
- Implemented inventory management strategies to streamline stock levels and reduce wastage.
- Analyzed sales trends to identify opportunities for product placement and promotion adjustments.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
Retail Keyholder at Gamestop (2022-10 – 2023-09)
- Assisted in training new team members on operational procedures and customer service excellence.
- Managed store inventory levels, facilitating timely restocking and organization of merchandise displays.
- Coordinated daily cash handling processes, maintaining accurate financial records during shifts.
Beauty Sales Associate at Sephora (2021-09 – 2023-05)
- Drove sales initiatives by actively engaging customers and offering tailored product recommendations.
- Educated clients on skincare routines and makeup application techniques to enhance product understanding.
- Collaborated with team members to maintain an organized and visually appealing sales floor.
Associate at Kohl's (2014-04 – 2021-09)
- Coordinated team efforts to optimize daily operations and enhance customer service experiences.
- Developed training materials to onboard new associates, improving their adaptation to store policies.
- Analyzed inventory levels and collaborated with management to streamline stock replenishment processes.
