Augustine Calcagno

Customer-facing field service and technical operations leader with 10+ years supporting uptime-critical equipment, teams, and projects in high-compliance environments.

Experience spans service coordination, installations and upgrades, preventive and corrective maintenance, escalations, training, and cross-functional project execution. Known for bringing structure to fast-moving operations through clear handoffs, strong customer communication, practical problem-solving, and disciplined follow-through.

Operations Lead at Harrison Concrete Coatings (2025-08 – Present)

• Helped launch a new concrete coatings business and built the workflow, standards, and execution structure needed for consistent delivery and growth.
• Built the operating process from lead intake through scheduling, onsite execution, invoicing, and payment processing.
• Developed van setup, field standards, handoff routines, and customer communication steps to support quality and scalability.
• Continue leading day-to-day operations, process improvement, and execution quality in a fast-moving field environment.

Operations Lead at Harrison Hardwood Floors (2024-01 – 2025-08)

• Led operations improvement for a growing field-service flooring business, focusing on standardization, efficiency, and scalability.
• Redesigned van layouts and field setup using 5S and Lean principles so crews could find tools quickly, maintain organization, and execute consistently.
• Created laminated SOPs, visual standards, and repeatable field processes to improve onboarding, consistency, and day-to-day execution.
• Helped scale the business from 2 vans to 4 by improving workflow, standard work, and operational discipline.

Technical Project Lead – Complex Equipment De-Installation at O'Brien General Contractors (2022-11 – 2023-10)

• Wrote work instructions and investigation plans for a complex equipment de-installation project with no OEM support or established precedent.
• Planned and coordinated daily shutdown, decommissioning, disassembly, rigging, and removal activities at the customer site.
• Designed custom transport tooling and execution plans to support safe, controlled removal under tight physical and schedule constraints.

Project Leader / Project Manager – Installations at ASML (2019-11 – 2022-05)

• Led customer-facing installation execution at domestic and international semiconductor fab sites, managing pre-install readiness, onsite issue escalation, daily execution alignment, and status reporting.
• Coordinated cross-functional teams up to 60 across logistics, subcontractors, in-house engineers, and project support staff.
• Owned escalation management and real-time problem-solving in uptime-critical customer environments with zero margin for workmanship error.

Engineering Manager at ASML (2018-09 – 2019-11)

• Managed staffing, allocation, coaching, development, and performance feedback for technical field engineering teams.
• Supported KPI tracking, process improvement, and operating-rhythm discipline while scaling team capacity to meet growing installation demand.

Lead Engineer – Upgrades, Installations, and Relocations at ASML (2016-06 – 2018-09)

• Led upgrade and installation execution in high-pressure customer environments, coordinating international field engineering teams.
• Designed and implemented accelerated onboarding and training that reduced technician time-to-readiness from about 8 months to 4 months.
• First field project under the new model completed with zero workmanship errors.

Install Engineer – ASML Tools at AM Technical Solutions (AMTS) (2013-08 – 2016-06)

• Supported mechanical installation activities at semiconductor customer sites with strong safety, procedure, and quality discipline.
• Worked in cleanroom environments where coordination, execution precision, and follow-through were critical.
• Selected to support an overseas internal ASML team after building a reputation for disciplined, high-quality field execution.

Master of Business Administration in MBA – Western Governors University (2023)

B.S. in Criminology and Criminal Justice – Portland State University (2010)