Jordan Maldonado

Versatile, safety-driven Field Service and Technical Support Professional with an Associate Degree in Networking Technology and extensive hands-on experience in field diagnostics, hardware deployment, and route-based logistics. Proven track record of operating independently to troubleshoot complex electrical, mechanical, and network systems under tight deadlines. Bilingual communicator adept at bridging technical operations with customer-facing service to ensure quality, safety compliance, and audit-ready documentation.

Delivery Driver / Logistics Specialist - FedEx Ground - Glens Falls, NY

(2019-05)

• Coordinate and execute high-density commercial and residential delivery routes daily, sustaining an exceptional on-time fulfillment rating.
• Optimize stop sequencing using enterprise GPS routing systems, adapting on the fly to traffic, weather, and dynamic package pickups.
• Perform rigorous pre-trip and post-trip commercial motor vehicle inspections to satisfy DOT safety mandates, diagnosing minor mechanical issues to prevent route delays.
• Interface directly with business clients and residential recipients, de-escalating delivery issues and maintaining high service ratings.
• Collaborate closely with dispatch teams via mobile telematics to report delays, route modifications, and priority parcel statuses in real time.

Meter Technician - Utility Partners of America (UPA) - Schenectady, NY

(2024-04 - 2024-06)

• Executed precision removal, installation, and verification of residential and commercial smart utility meters across assigned field territories.
• Performed systematic continuity and voltage testing on electrical service panels, identifying faulty wiring and equipment defects to minimize revisit rates.
• Operated as an autonomous field resource, managing daily work orders via mobile field dispatch software and prioritizing high-urgency sites.
• Produced clean, audit-ready field records by logging meter serials, photos, seal tags, and diagnostic readouts in accordance with utility regulatory standards.
• Provided peer mentorship, acting as an on-site point of contact for colleagues handling difficult wiring configurations and meter base retrofits.

Materials Handler & Inventory Specialist - Coram CVS Healthcare - Albany, NY

(2017-11 - 2019-01)

• Managed medical supply inventory integrity by executing regular cycle counts, bin reconciliation, and receiving audits.
• Picked, packed, and verified temperature-sensitive and urgent pharmaceutical supplies with strict adherence to QA handling procedures.
• Liaised with cross-functional healthcare teams and patients to confirm shipment specs, track missing items, and resolve dispatch inquiries.

Associate of Applied Science - Networking Technology - Bryant & Stratton College (2025-12)