Austin Feldman

Dynamic professional with expertise in fraud analysis, customer service, and collections at Bank of America. Published author with a track record of optimizing processes and enhancing operational productivity through effective team leadership. Committed to driving results by leveraging strong communication skills to inspire teams and achieve organizational objectives.

Driver at Uber / Uber eats (2017-02 – Present)

Handled customer service and food delivery with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Transported clients to specified destinations safely and on-time.

Debt Resolution Advisor at Credit Associates (2022-10 – 2023-06)

• Resolved customer account and billing problems.
• Supported senior leadership in project completion, issue resolution, budget development and schedule management.

Supervisor / 6 Month Contract at Strategic Staffing Solutions / USAA (2016-06 – 2016-11)

• Resolved customer complaints and adjusted policies to meet changing needs.
• Complied with company policies, objectives and communication goals.
• Identified and corrected performance and personnel issues to reduce impact to business.

Member Service Specialist II at PSCU (2014-09 – 2016-06)

• 100% interactive communication from computer programs.
• Proficient with loan applications for Mortgage, Vehicles and Student Choice (Student Choice lending solutions are available from nearly 250 credit unions nationwide.).

Founder at Austin's "Who's Who" (2004-09 – 2015-02)

• Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Managed social media campaigns to promote events, marketing and sales and attract diverse audiences.
• Published author of Is YOUR Net-Working? The No BS Handbook

Contractor Fraud Analyst at PayPal/Bank of America (2012-02 – 2014-08)

• Analyzed fraud patterns using advanced analytical tools and software.

Fraud Analyst II at Bank of America (2004-03 – 2011-11)

• Fraud Services
• Fraud Applications
• CAST (Consumer Advanced Security Team) Team Leader
• Fraud Detection
• Locate Services, (skip tracing & collections)
• Provided customer service in every role

Debt Collector at First Bank of Arizona (2002-11 – 2003-11)

• Managed customer accounts to facilitate timely debt recovery processes.

Debt Collector at Allied Interstate (2001-10 – 2002-10)

• Documented interactions with clients in the database for accurate record-keeping.
• Managed collection accounts through effective communication and negotiation strategies.

Correctional Officer at Corrections Corporation of America (1997-09 – 2001-04)

• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.

BA in Liberal Arts – Elmhurst College (1992)