Bailey McAlister

One of my greatest strengths is my ability to learn quickly. I approach every challenge with curiosity, determination, and a willingness to step outside my comfort zone. This has led me to successfully contribute across a variety of roles involving operations, project coordination,

customer support, data analysis, and process improvement.

In addition to my ability to learn rapidly, I excel in dynamic environments where priorities can shift and attention to detail is critical. I enjoy tackling complex problems, organizing information, and finding efficient solutions that support both team goals and customer needs. My experience collaborating with diverse teams has strengthened my communication skills and teamwork in achieving successful outcomes on whichever project I set my mind to.

Creativity is probably the highest quality I bring to every role. I enjoy approaching challenges from new perspectives, identifying opportunities for improvement, and developing innovative solutions. Whether improving processes, solving customer concerns, or contributing ideas during team collaboration, I believe creativity and continuous improvement are essential drivers of success.

Currently, I am pursuing a Bachelor’s degree in Business IT Management through WGU. I am passionate about continuous learning and excited by opportunities to apply both my professional experience and educational growth to grow my career with you.

Credit Analyst at T-Mobile (2022-01 – 2024-01)

• Credit Analysis & Federal Program Compliance: Reviewed COVID-19 federal credit allocations to ensure accurate funding distribution while maximizing eligible credits for customer accounts.
• Government Account Credit Verification: Reviewed billing history and approvals for 300+ government accounts to ensure accurate credit allocation and funding usage.
• Account Monitoring & Financial Reporting: Managed daily reporting pulls for 30+ government accounts daily, analyzing billing activity, credits applied, and key account health metrics creating pivot table presentations for parallell teams.
• Cross-Functional Financial Support: Partnered with federal teams and account specialists to ensure accurate credit distribution and strong account performance while adhering to federal guidelines.

Lead Project Manager at T-Mobile (2021-01 – 2022-01)

• Project Leadership & Team Development: Led a small team supporting enterprise initiatives, facilitating workflow priorities and training staff on reporting tools, metrics tracking, and operational processes.
• Enterprise Program Delivery: Directed the transition of multi-million-dollar business accounts through major operational changes by organizing planning sessions, aligning stakeholders, and tracking key milestones.
• Migration Management: Oversaw the migration of enterprise customers from the Sprint network to T-Mobile by monitoring daily progress, coordinating resources, and resolving delivery obstacles.
• Cross-Functional Facilitation: Served as the central facilitator between engineers, project developers, and account teams to maintain alignment and drive timely decision-making.
• CRM Account Management: Utilized Salesforce account access to support migration communications, maintain accurate records, and improve account visibility.

Manager at C&C Market Research (2020-01 – 2021-01)

• Team Leadership & Training: Led and trained staff on operational procedures, client engagement, and reporting standards.
• Operational Reporting & Planning: Produced daily reports tracking petty cash, quota performance, and upcoming targets.
• Executive Support: Provided administrative support to executive leadership, managing schedules, communications, and priorities.
• Research Program Development: Led several high-profile research groups handling confidential, unreleased market products, maintaining strict confidentiality and structured facilitation of sessions
• Meeting & Stakeholder Coordination: Scheduled and facilitated research interviews and client meetings across platforms including Zoom, WebEx, Microsoft Teams, and Skype.

Bachelor of Business in IT Management – Western Governors University - In Progress

High School Diploma – Haltom High School