Balery Saunders

Customer Service Representative with extensive years of experience in education, training, leadership, and customer service is looking to enhance her career experience. My skills have proven that I am the right person to occupy any position within my expertise. Authorized to work in the US for any employer

Clerk II at Elevance Health (2023-12 – 2024-04)

• Scanning, cataloging, filing, and organizing documents, such as applications and correspondence.
• Retaining and disposing of files, and ensuring the accuracy of all files.
• Researching and retrieving materials upon request.
• Medical data entry

Marketplace Trainer at Maximus Federal (2022-08 – 2023-12)

• Secure and set up the training classroom and/or plan virtual training events.
• Prepare training resources and agendas.
• Deliver training to all levels of staff.
• Conduct regular training activities to ensure compliance with company projects, policies, and law.
• The ability to quickly acquire understanding of the curriculum and topics of each training topic.
• Conduct activities and exercises based on the training curriculum needs.
• Distribute and analyze training feedback surveys.
• Monitor employees' post training performance.
• Provide coaching/mentoring regarding performance and quality metrics.
• Hold refresher sessions as needed.
• Communicate consistently with management regarding attendance, behavior or other issues as needed.
• Have a high degree of flexibility.
• Assist other departments during periods of high activity.

Tier 2 Customer Service Representative at Maximus Federal (2021-12 – 2023-07)

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Store Manager at Stewart's Shop (2020-05 – 2021-11)

• Planning and directing the day-to-day operations of the store.
• Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base.
• Maintain high store standards and conditions and foster a positive environment.
• Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
• Ensure all products and displays are merchandised effectively to maximize sales and profitability.
• Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Condominium Complex Supervisor at Sentry Management (2017-06 – 2019-12)

• Manage and track all financial accounting, reporting, rent management, and A/R processing.
• Manage payroll and ensure time-card accuracy.
• Manage all site communication channels including multiple internal sites such as SharePoint and other corporate community base resources for Arizona.
• Use YARDI software to input all tenant/owner information.
• Process all A/P and A/R invoicing and process checks for payments.

Spanish Teacher (Elective Class, 9-12 Grades) at HIGH ROAD ACADEMY (2015-09 – 2017-10)

• One-on-one Reading and Writing (7th grade)
• Science teacher (8th grade)

Spanish Teacher at High Road Academy of Prince George County (2015-09 – 2017-10)

• Bilingual translator in IEP meetings, important messages to Spanish speaking families, translating documents that required careful management.

Condominium Complex Administrative Assistant at Sentry Management (2016-12 – 2017-06)

• Work closely with the Property Manager in assisting all aspects of management including administrative and financial duties.
• Organize and maintain file system, and files correspondence and other records.
• Answer phones and communicate via email in a timely manner.
• Assist residents and staff to ensure excellent customer service.
• Prepare outgoing mail and correspondence, including e-mail and faxes. Organize and distribute incoming mail.
• Assist in the preparation of regularly scheduled correspondence and reports.
• Monitor, maintain, and replenish office supplies as needed.
• Update and maintain several directories simultaneously in an organized fashion.
• Liaise with staff and manager to handle deadlines for community notices, filings, minutes, etc.

Associates in liberal arts in Science in Science – Southern New Hampshire University (2021-02)

High School Diploma – Gary High School (2010-02 – 2011-12)