Pharmacy Technician - Kaiser Permanente - Downey, CA
(2019-09)
- Process prescription refill authorization requests using EPIMS and MOCA systems.
- Communicate with providers, patients, and pharmacy staff to ensure accurate prescription fulfillment.
- Adjudicate insurance benefits and adjust medication quantities per physician orders.
- Support automated medication dispensing systems and correct dispensing discrepancies.
- Prepare, label, package, and ship medications through USPS and Kaiser pharmacy services.
- Assist with inventory restocking and quality assurance procedures.
- Train and mentor temporary and newly hired employees.
- Participate in team-building initiatives and union-based activities as a UBT member, serving as a liaison between management and employees to improve communication, workflow, and workplace procedures.
Pharmacy Technician - Kaiser Permanente - Woodland Hills, CA
(2006-05 - 2019-08)
Pharmacy Assistant - Kaiser Permanente - Lancaster, CA
(2000-07 - 2006-04)
- Received and entered prescriptions for pharmacy processing.
- Assisted pharmacists with prescription corrections and OTC transactions.
- Managed prescription returns, inventory restocking, and POS transactions.
- Utilized PIMS and POS systems to support daily pharmacy operations.
- Processed prescription and OTC medication orders for pharmacist review and approval.
- Prepared prescription labels, compounded medications, and admixtures.
- Managed inventory ordering, receiving, and stock maintenance.
- Performed insurance billing corrections and pharmacy transaction processing.
- Maintained pharmacy quality control and safety standards.
- Handled daily cash reconciliation, deposits, and payment processing.
Customer Service Agent - FedEx - Century City, CA
(1994-12 - 2000-06)
- Assisted customers with shipping services, package tracking, and payment processing.
- Resolved delivery issues and traced lost packages.
- Supported daily sorting, scanning, and shipment processing operations.
