Uaea Filoialii

Knowledgeable Guest Service Representative experienced in busy airport settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Sales Reservations Coordinator/Front desk Supervisor, Sheraton (10/2023-Current) •Main contact for groups that are staying within the hotel•Booking all reservations for groups/taking advance payments•Communicate with all operations, so that all groups coming in house and transients are prepared.•Coonduct activities for guests •Oversee front desk operations/SalesGuest Service Agent at Airport Terminal Services, ATS (2022-04 – 2023-02) • Answered guest inquiries and provided information regarding their check in process • Check in guest/ board guest as well • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.

• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Email reports daily to management Retail Sales Associate at Bluesky Telecommunications (2017-06 – 2021-11) • Helped customers complete purchases, locate items, and join reward programs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Assist with bill payments/bill disputes Retail Sales Assistant at Hawaiian Airlines Uniform Company (2016-05 – 2017-06) • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered questions about store policies and addressed customer concerns.
• Maintained clean sales floor and straightened and faced merchandise.

High School Diploma – Nathaniel Narbonne Senior High School (2015-06)