Becky Acosta

Administrative and operations professional with 25+ years of experience in highly regulated casino environments, including 10 years of leadership at Desert Diamond Casino. Experienced in reviewing incident information, coordinating with Surveillance and Security, maintaining accurate operational records, preparing reports, researching discrepancies, supporting audits and investigations, and handling confidential guest and financial information. Known for attention to detail, sound judgment, policy compliance, and accurate documentation in fast-paced environments.

Assistant Slot Shift Manager at Desert Diamond Casino – West Valley (2022-01 – Present)

• Lead daily slot-floor operations and supervise attendants and shift personnel while ensuring compliance with company procedures and gaming regulations.
• Review operational incidents, jackpot activity, machine issues, guest requests, and supporting records to verify accuracy and determine appropriate follow-up.
• Coordinate with Surveillance, Security, Revenue Audit, Cage Operations, and Slot Technicians to research discrepancies, verify events, and resolve documentation issues.
• Prepare and maintain clear shift reports, incident documentation, audit information, investigations, and other operational records involving sensitive guest and financial information.
• Track employee response and completion activity using Excel; organize data and review performance information for accuracy, trends, and management reporting.
• Coach employees on procedures, documentation standards, guest service, and compliance while managing multiple time-sensitive priorities in a high-volume environment.

Slot Shift Supervisor at Desert Diamond Casino – West Valley (2016-01 – 2022-12)

• Supervised slot attendants and daily floor operations, monitored work completion, and ensured accurate handling of jackpots, guest requests, and machine-related activity.
• Maintained operational records and shift documentation and assisted with audits, incident review, policy compliance, and issue resolution.
• Worked closely with Surveillance, Security, Cage, and technical departments to verify information and support investigations and operational needs.
• Resolved guest and employee concerns while applying established policies consistently and documenting significant events.

Slot Attendant at Twin Arrows Casino (2013-01 – 2016-12)

• Processed jackpots and slot-floor transactions accurately, verified required information, maintained records, and followed gaming and internal-control procedures.
• Responded to guest and machine-service requests while protecting confidential information and documenting transactions accurately.

Casino Cashier at San Manuel Casino (2012-01 – 2013-12)

• Handled high-volume financial transactions, verified documentation and identification, balanced cash accurately, and followed strict internal controls.

Slot Attendant at Soboba Casino (2011-01 – 2012-12)

• Provided slot-floor service, processed transactions and jackpots, maintained accurate documentation, and followed casino policies and regulatory requirements.

Slot Floor Attendant at Cliff Castle Casino (2000-01 – 2011-12)

• Supported slot operations and guest service for more than a decade, including transaction processing, machine assistance, recordkeeping, and compliance with established procedures.

High School Diploma – Valley View High School

– Northwest College