Benita Mvogo

During my tenure in the retail industry, I excelled in managing customer interactions, overseeing inventory, and ensuring seamless store operations. These responsibilities honed my multitasking abilities and strengthened my organizational skills. Additionally, my retail experience allowed me to refine critical skills such as customer service, problem-solving, and leadership, which have proven valuable in diverse workplace scenarios.

Now working as a Human Resources Intern at GAOTek Inc, I actively engage in recruitment processes, assist in onboarding new employees, and contribute to the development of employee engagement initiatives. This internship has provided me with a platform to leverage my retail experience while acquiring new competencies in recruitment, employee engagement strategies, and performance management. It has been instrumental in broadening my skill set and understanding of employee relations.

Work History

Human Resources Intern June 2024 - Current

GAOTek Inc

• Collaborated with a team of 11 to recruit over 50 candidates, improving time-to-hire through the introduction of a streamlined interview scheduling process.

Cashier April 2023 - Current

Publix

• Recognized for using effective communication and interpersonal skills by maintaining a friendly and professional rapport with 90+ customers daily.
• Earned Publix club champion three times for promoting store loyalty programs during contact with customers at checkout, enhancing customer engagement by 15%. 

Retail Sales Associate Cashier June 2022 - June 2023

Goodwill Thrift Store & Donation Center .

• Achieved 100% compliance with store policies and procedures through effective training and continuous monitoring of a team of 3 cashiers.
• Exercised strong time management skills in a fast-paced environment, prioritizing tasks, and reducing wait times during peak hours.

Cook- Order Taker- Cashier October 2021 – June 2022

McDonald's

• Enhanced customer engagement by 15% through personalized service, anticipating customer needs, and maintaining a clean and welcoming environment.
• Maintained a fast-paced environment with a 98% customer satisfaction rate by processing high-volume orders efficiently.
• Exhibited strong problem-solving skills by efficiently handling guests' complaints and inquiries increasing customer satisfaction.

Georgia State University – Atlanta GA

Bachelor of Business Administration: Finance 2026

Associate of Science: Business Administration 2024