Benjamin LeBlanc

Results driven General Manager with a proven track record of overseeing daily operations, developing high-performing teams, and driving profitability. Seeking to leverage a strong background in cross-functional leadership and operational excellence to elevate a growing organization.

Store Manager at Lucky Lab Coffee Co. Of Austin (2025-09 – Present)

• Daily Operations: Manage day to day store execution, ensuring high-quality food and beverage offerings in a functional, pleasant environment.
• Team Leadership: Handle training, scheduling, and performance management for supervisory and hourly staff. Communicate store goals and motivate the team.
• Inventory & Vendors: Monitor inventory levels and coordinate with vendors and management to maintain relationships and pricing.
• Financial & Sales Reporting: Track performance data, manage reporting directly to the owner, and enforce company policies and procedures.
• Communication: Facilitate clear top-down communication from the owner and maintain consistent operational standards.

Design Consultant at Bassett Furniture (2025-04 – 2025-07)

• Conducted in-home consultations, utilizing design software to create and present room layouts and concepts.
• Delivered tailored design advice to customers, assisting in furniture and accessory selections that aligned with their style, needs, and budget.
• Maintained knowledge of design trends and furniture styles to offer informed recommendations.
• Achieved sales targets through impactful presentations of product knowledge and strategic sales opportunities.
• Cultivated strong customer relationships, fostering repeat business and ensuring high levels of customer satisfaction.

Product Support Specialist at PetVisor (2022-04 – 2024-04)

• Triaged and resolved technical client inquiries via phone, email, tickets (ZenDesk), and chat, enhancing customer satisfaction and support response times.
• Collaborated with engineering and development teams to troubleshoot and resolve complex technical issues, improving overall product quality and reliability.
• Created and edited knowledge base articles and product training materials, streamlining support processes and enabling users to effectively resolve common issues independently.
• Actively listened to clients' core business needs to provide tailored solutions beyond the initial request.

Service Desk Consultant at Global Healthcare Exchange (2018-07 – 2021-09)

• Served as primary contact for end-user requests, triaging and resolving diverse IT-related issues to ensure timely support.
• Created and documented knowledge base articles, improving end-user self-service support and decreasing resolution times.
• Guided C-Suite executives on IT processes and tools, enhancing their understanding and effective usage.
• Managed asset and inventory responsibilities, ensuring accurate tracking and allocation of company resources.
• Traveled to support yearly sales meetings, providing on-site technical assistance.

Diploma – Rouse High School (2012)