Benson Paul

Experienced and customer-focused technical support specialist, skilled in technical customer support. Highly productive and passionate about helping customers via email or chat, troubleshoot their problems and answer their queries. In-depth knowledge and understanding of technical documentation, ticketing systems, networking fundamentals and operating systems.

Seeking an opportunity to utilize my technical expertise to provide timely, cost-effective technical support and maintenance in a challenging environment. With my proficiency in troubleshooting and resolving hardware, software, and network issues, I am confident in my ability to help optimize network performance, maximize security, and streamline operations.

Bookkeeper at Professional Crisis Management Association (2018-01 – Present)

• Maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance.
• Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
• Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
• Reconcile company accounts and perform accounts receivable and accounts payable duties.

Accounts Payable Coordinator at CFLB Partnership, LLC (2015-07 – 2016-03)

• Performed data entry of vendor invoices and reconciled vendor statements, research and correct discrepancies.
• Maintained invoice files and documentation and coordinated approval processes of all accounts payable invoices.
• Prepared reports to detail vendor aging for management.
• Processed Employee and Sales Team Expense reports.
• Processed check request and maintained vendor master files.
• Assisted in completing Disbursement Request form for construction draw.

Staff Accountant/Accounts Receivable at Sonny's Enterprise (2014-04 – 2015-04)

• Assisted in month end close and balance sheet reconciliation using Excel.
• Performed data entry of fixed assets which included assigning fixed asset number, editing and verifying accuracy of created fixed assets, and physically counting inventory.
• Ran monthly depreciation for fixed assets and verified accuracy of depreciation schedule.
• Generated invoices and credit memos for customer accounts, while also handling posting of payments.
• Responsible for disputes arising from credit card and/or customer disputes.
• Created manuals for all tasks performed.

Consultant at Nightingale Nurses (2014-01 – 2014-03)

• Performed accounts receivable and new customer set-up, and data entry of billing information, including editing and verifying accuracy of created invoices.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Reconciled daily deposits ranging from $20K to $300K.
• Responsible for all Accounts Payable processes.
• Entered transactions and reconciled bank & credit card statement.

Accountant at Ready Window (2013-09 – 2013-12)

• Reported directly to CFO as Accountant for $14 million revenue generating window sales and installation company.
• Prepared Work in Process report utilizing Excel.
• Performed accounts receivable and Posts customer payments, while contacting customers for past due.
• Performed data entry of billing information, including editing and verifying accuracy of created invoices.

Bookkeeper at Merkury Development (2006-11 – 2013-04)

• Reported directly to President as Bookkeeper for $8 million revenue generating governmental construction firm with more than 100 employees.
• Solely responsible for managing all accounts payable and accounts receivable processes and accurately preparing reconciliations for 12 financial accounts; total revolving value of $3 million.
• Collected 90% of outstanding debt from vendors.
• Assisted in the preparation of quarterly and year-end financial statements including balance sheets, income statements and statement of cash flows.
• Aided in the preparation of tax form W2 and 1099.
• Performed biweekly payroll along with making bank deposits, tax deposit, and tax payments.

Masters of Business Administration in Accounting – Devry University (2012-12)

Bachelors of Business Administration in Finance – Florida International University (2010-12)