Bernadette “Bree” Arbor

Detail-oriented and customer-focused professional with extensive experience in healthcare billing, insurance verification, customer service, and call center operations. Skilled in managing high call volumes, processing payments, resolving customer inquiries, and utilizing CRM and electronic health record systems. Proven ability to work efficiently in remote environments while maintaining accuracy and compliance standards.

Customer Service Representative at Iconma Staffing Service – Applied Materials (2026-03 – 2026-07)

• Coordinate with planning, shipping, and logistics concerns.
• Process customer orders, changes, and updates in SAP or internal systems.
• Serve as a point of contact for basic customer inquiries, including order status and shipment timing.
• Support basic issue resolution and escalate complex concerns as needed.

Patient Billing Representative at Healthcare of America (HCA) (2024-05 – 2025-12)

Reason for Leaving: Contract position – contract ended.

• Reviewed and verified insurance coverage using Passport/OneSource platforms to ensure accurate billing.
• Processed payments from patients and insurance providers and applied payments to appropriate accounts.
• Utilized Genesis Electronic Health Record (EHR) system to access patient information and update billing records.
• Maintained accuracy and compliance with healthcare billing regulations.

Customer Service Representative at Rose International (Contracted to The Coca-Cola Company) (2020-06 – 2024-01)

Reason for Leaving: Contract position – contract ended.

• Served as liaison between customers and internal departments (sales, operations, etc.) to coordinate installations and service requests.
• Processed and verified submitted orders for completeness and accuracy.
• Tracked, updated, and rerouted deliveries between plants and customers using SAP.
• Communicated primarily through email to ensure efficient coordination and issue resolution.

Customer Service Representative at Central Freight Lines (2017-01 – 2020-12)

Reason for Leaving: Company closed permanently.

• Handled customer calls regarding pickups, quotes, and shipment tracking inquiries.
• Audited load information for accuracy using CRM ticketing systems.
• Managed high volumes of calls and emails while consistently meeting performance metrics for response time and resolution.

Part-Time Overnight Call Center Representative at Support Services Group (2016-01 – 2018-12)

Reason for Leaving: Roadside assistance contract ended with SG Services.

• Dispatched roadside assistance services for customers.
• Provided accurate information using company systems and tools.
• Maintained detailed records of customer interactions and account updates.
• Applied critical thinking and problem-solving skills to resolve customer issues efficiently.

Customer Service Representative at Atmos Energy (Natural Gas) (2012-01 – 2016-12)

Reason for Leaving: Accepted position with Roadside Assistance and Central Freight Lines.

• Managed 80–200 inbound calls daily using CRM systems.
• Scheduled residential and commercial service appointments for disconnects and reconnects.
• Processed payments and documented customer interactions accurately.
• Followed company communication procedures, policies, and guidelines.