Michelle Vanpoole

Dedicated and compassionate professional pursuing a Master of Public Health at Southern New Hampshire University with a Bachelor of Science in Criminal Justice from Strayer University. Offers leadership, customer service, operations management, dispatch, administrative, and client support experience across education, transportation, healthcare, and property management settings. Passionate about victim advocacy, community outreach, and improving outcomes for vulnerable populations through trauma-informed, ethical, and compassionate service.

Seeking opportunities as a Victim Advocate, Victim Services Specialist, Community Health Worker, Public Health Program Coordinator, Case Manager, or Healthcare Administrator where I can combine leadership experience, graduate education, and a passion for serving others.

Customer Service Representative at Aegis Communications Group (2010-09 – 2012-01)

• Resolved complex customer inquiries while maintaining exceptional service standards.
• Handled escalated customer concerns using effective problem-solving and communication.
• Accurately documented customer interactions and account activity.
• Consistently met quality assurance and productivity goals.

Assistant Director at Miles Ahead Learning Center (2008-10 – 2010-07)

• Assisted in directing daily operations of a licensed childcare center.
• Supervised staff, classroom activities, scheduling, hiring, and training.
• Managed enrollment, parent communications, budgeting support, payroll assistance, and administrative operations.
• Maintained compliance with state licensing requirements and inspections.
• Opened and closed the facility and supported continuous quality improvement.

Dispatcher / Operations Support at J.I.D. Trucking (2004-08 – 2006-10)

• Dispatched drivers and coordinated daily transportation schedules.
• Tracked driver hours and maintained DOT-related log documentation.
• Supervised load inspections to ensure compliance and safety.
• Resolved client concerns while maintaining professional relationships.
• Performed data entry, filing, and transportation documentation.

Private In-Home Attendant at Herrington House (2002-10 – 2008-08)

• Provided comprehensive care for a disabled couple in their home.
• Assisted with activities of daily living, meal preparation, transportation, companionship, and medication reminders.
• Maintained accurate records and communicated changes in client condition.
• Promoted safety, dignity, independence, and compassionate care.

Master in Public Health – Southern New Hampshire University (2024-05)

Bachelor of Science in Criminal Justice – Strayer University (2022-12)