Healthcare Informatics and EMR Specialist Administrator - Harmony Healthcare LI (LIFQHC) - Garden City, NY
(2024-03 - 2026-03)
Served as the primary eClinicalWorks training, support, and system administration lead across 11 care sites, supporting 700+ end users and driving enterprise-wide EMR adoption and optimization.
- Developed and delivered comprehensive eClinicalWorks training programs—including curriculum design, workflow-based materials, and role-specific guides—while conducting in-person and virtual sessions for providers, clinical staff, and administrative users.
- Assigned, tracked, and managed eClinicalWorks University courses to ensure standardized onboarding, ongoing education, and competency development across all user roles.
- Traveled to all care sites to conduct post-training follow-ups with new hires, assessed workflow proficiency, and provided targeted coaching to reinforce system adoption.
- Acted as the central point of contact for internal and external EMR support tickets, overseeing issue triage, vendor coordination, and resolution through eClinicalWorks, NUMC, and third-party partners.
- Collaborated with interface specialists and HL7 teams to translate clinical and operational needs into actionable requirements for interface builds, AOE workflows, and system integrations.
- Coordinated and supported interface implementations, testing, validation, and go-live readiness across multiple vendors and health systems, ensuring data integrity and workflow alignment.
- Lead workflow assessments and end-user focus groups to identify system inefficiencies and recommended configuration, training, or process improvements.
- Partnered with clinical, operational, and administrative departments to create, document, and implement new workflows that enhance efficiency and align with organizational goals.
- Managed EMR project timelines and deliverables—including upgrades, cumulative patches, and interface deployments—ensuring minimal disruption to clinical operations.
- Performed system maintenance and configuration support while providing strategic recommendations for short- and long-term eClinicalWorks optimization, scalability, and regulatory compliance.
- Supported helpdesk operations by troubleshooting EMR issues, escalating complex problems, and improving turnaround times and user satisfaction.
- Mentored and guided interns in EMR sandbox account setup, system navigation, and hands-on training activities to support user readiness and learning objectives.
- Oversaw intern support for internal ticket requests and training needs, including drafting email templates, responding to ticket inquiries, and reinforcing proper triage and communication standards.
Clinical Trainer and Analyst (Contract) - NYHATC & HANY EBF - New York, NY
(2023-09 - 2024-01)
- Acted as the first escalation point for Cerner and other clinical application support beyond the helpdesk.
- Gathered, analyzed, and prioritized operational and clinical workflow requests in collaboration with team members.
- Developed comprehensive business requirements and workflow documentation, facilitating requirements sign-off sessions with stakeholders.
- Identified and implemented opportunities to optimize business processes and enhance user experiences.
- Designed and developed training materials, including manuals, presentations, quick reference guides, video.
- Delivered training sessions in person, via web platforms, and through in-service methods, tailoring content to user roles and workflows.
- Developed role-specific training curricula aligned with workflow requirements.
- Communicated complex technical, clinical, and business concepts clearly and effectively to diverse audiences, both verbally and in writing.
- Collaborated with clinical educators and application teams to assess the impact of new initiatives, ensuring alignment with strategic objectives.
- Applied knowledge of adult learning theories to improve training effectiveness and learner engagement.
Clinical Trainer / Coordinator - Wyckoff Heights Medical Center - Brooklyn, NY
(2017-06 - 2023-09)
- Collaborated with the CIO, IT Manager, and various departments to train staff and resolve software issues.
- Delivered training sessions using strong organizational, teaching, communication, and listening skills.
- Designed and conducted training programs for over 30 providers, nurse practitioners, and clinical staff per session.
- Created and updated documentation to support training, especially during go-live sessions.
- Managed the LMS by onboarding users, uploading materials, creating exams, and tracking progress.
- Produced training videos with Camtasia and assigned experiential learning courses to meet training requirements.
- Provided virtual and in-person training for systems like Altera/Allscripts (SCM, SECM, SAM), eClinicalWorks, Meditech, and TeleTracking.
- Resolved software and hardware issues through ServiceNow (SNOW) and Client Connect ticketing systems.
- Coordinated logistics for multiple training rooms during implementations and go-live events.
- Provided remote support using Ivanti Landesk to troubleshoot and train clinicians on software issues.
- Assisted patients with eClinicalWorks and FollowMyHealth portal setup and app navigation.
- Developed Microsoft Office training curriculum for non-clinical staff to enhance productivity.
- Maintained and updated the Helpdesk manual to improve standards and operational efficiency.
Technology Trainer - Opportunities for a Better Tomorrow - Brooklyn, NY
(2016-10 - 2017-05)
Taught young adults and adult learners basic computer skills, Microsoft Office Suite and work-readiness; using hands-on strategy in an integrated environment geared toward achieving targeted outcomes.
- Assessed applicants to gauge their technical aptitude as well as administer TABE testing.
- Facilitated training geared towards obtaining and passing both the National Retail Federation (NRF) Customer Service and Sales Certification Exam and the Microsoft Office Specialist (MOS) Certification Exam.
- Monitored daily attendance, and maintain documentation of students' progress.
- Assisted BWRC clients in creating resumes, cover letters, and e-mail blasts.
- Prepared individuals using mock-interviews, employment and clothing referrals.
EMR Education Consultant (Contract) - Consultnet - New York, NY
(2016-07 - 2016-09)
Worked as part of the Education team for the client: Visiting Nurse Services of NY.
- Created internal and external documentation.
- Created Microsoft Excel 2013 curriculum based on clients' request.
- Collaborated on a Skype for Business project.
- Supported New Employee Orientation workshops.
- Utilized various technical knowledge to ensure workflow measures were effective and efficient throughout Altruista Guidingcare 7 (EMR system).
- Met weekly with the SMEs and QA team via WebEx sessions, to discuss defects and upgrades in the EMR System.
- Participated in weekly meeting sessions to deliberate on the progression of various assigned projects.
Computer Applications Instructor - Ace Institute - New York, NY
(2016-05 - 2017-02)
- Instruct adult learners using various teaching methods in basic computers and Microsoft Office 2016.
- Develop learning objectives, and outcome evaluations in accordance with program goals.
- Create exams and materials that adequately assess student learning.
Work-Readiness Instructor (Contract) - Fedcap Rehabilitation Services, Inc. - Brooklyn, NY
(2015-11 - 2016-07)
Delivered job readiness and life skills training to individuals facing barriers to employment, supporting skill development and workforce preparation.
- Collaborated with vocational rehabilitation and employment services staff to assess training needs and tailor curriculum for jobseekers.
- Independently planned and developed instructional materials, facilitated classes, assigned coursework, and tracked participant progress.
- Provided counseling and documented progress through weekly case notes while exercising independent judgment in curriculum delivery.
- Supported jobseekers with resume development and referrals to community resources, including clothing assistance, haircuts, and job fairs.
